Flame Persian Cuisine — Restaurant in Los Angeles

A Disappointing Experience

I recently dined at Flame Restaurant and had one of the most disappointing experiences I’ve ever encountered at a restaurant. From the moment I arrived, things began to go downhill, starting with the food quality.

The dishes we ordered were not up to standard; the taste was bland, and the presentation left much to be desired. However, the real shock came when I found an elastic band in my food. This is completely unacceptable in any dining establishment, and it raises serious concerns about the kitchen's cleanliness and food safety standards.

I immediately brought this to the attention of the staff. Instead of addressing the issue with the professionalism and care one would expect, the staff member I spoke to was incredibly rude and dismissive. He showed no concern for the problem and made no effort to rectify the situation. This level of customer service is entirely unacceptable.

To make matters worse, later that evening, I received a call from the owner of the restaurant. I expected an apology or some form of acknowledgment of the incident. Instead, the owner told me that he did not see a problem because I had not been charged for the food. This response was shocking and disappointing, showing a complete lack of regard for customer satisfaction and safety.

In conclusion, I would not recommend Flame Restaurant to anyone. The combination of poor food quality, a disturbing lack of hygiene, rude staff, and an owner who does not seem to care about customer experience makes this a place to avoid. I hope they take this feedback seriously and make the necessary changes to improve...

While the experience started off on a positive note with the fresh bread baked in a clay oven, which was absolutely delightful and paired well with the served butter, unfortunately, the main part of the meal left much to be desired. The staff was incredibly kind and attentive, earning a solid 5 stars for customer service.

However, the disappointment arose when we ordered the Koobideh Kabob, specifically requesting it to be well-done. Regrettably, the kabob we received was still undercooked and raw in parts. The offer to prepare a fresh one was appreciated, but by that point, our appetite had been dampened, and we chose to leave the restaurant.

It's evident that the restaurant takes pride in their fresh bread and the attention provided by their staff, which are certainly commendable aspects. But when it comes to the core of the dining experience – the food – the experience fell short due to the uncooked kabob. While I'd gladly give a 5-star rating to their customer service, the food quality led me to a 2-star...

I recently ordered from this restaurant via Uber Eats, and unfortunately, it was nothing like what I expected. The Persian koobideh was dry, lacked flavor, and had an odd yellow color. I’ve never had such a poor version of this dish before. The chicken was just as bad—dry, flavorless, and disappointing overall.

The most bizarre part was the absence of any taste of the supposed “mossier”, which should have been a key element in the dish. To make things worse, there were no forks, spoons, or napkins included, which is unacceptable for any takeout order.

Additionally, the onion provided wasn’t cut. I understand that raw onion may be included as a side, but it should be prepped properly—not served in large chunks. It’s basic attention to detail.

Overall, this was a complete waste of money. If I could give zero stars, I would. Hopefully, this review helps them improve their standards if they want to remain...