Kino Sushi & Ramen — Restaurant in Los Angeles

If I could give a negative rating I would. The owner of this place was so rude and had no costumer service skills what so ever. As a paying costumer I don't expect much but to leave happy. I mistakenly ordered the wrong dish, unknowingly I ate a piece then realized it was not the right roll I have ordered. I spoke to the manager/owner, she said because I have taken one piece there is nothing she could do and walked away. So I asked my boyfriend to try a piece to see if he'd like it so we wouldn't waste food, he too did not like it at all. The owner then came back and said well you guys took another piece! I explained to her why he took a piece and she said "you guys keep eating the roll, now two pieces are gone" I answered with, regardless with one piece eaten or the whole roll eaten we would've paid it would've gone to the trash at the end. The owner said to me she has never heard of her food being disliked and said if she could do anything is spilt the price of the roll in half with me, I have never been asked to do that, I rather pay for the whole thing or none. Long story short, if you don't want to waste your time and money go else where, as I left hungry and disappointed in my first time Hollywood experience. P.S the staff who works there too says she is a very difficult person to deal. An elderly woman wanted to use to washroom, the staff advised her as her manager WOULD NOT allow that 100% and very strict on washroom policies even for...

What’s sad is the sushi and rolls are really good but their promo of 50% off a second roll is a total scam. We ordered 2 specialty rolls ($20+ each) and 2 cut rolls. Waitress asks cut or hand roll? We say either is fine. Never once did our waitress say what rolls would be exempt from the promo. The notice itself only says some rolls exempt but no where on the menu does it say which ones. And again waitress says nothing. Well one of the cut rolls comes as a hand roll and the other is cut. Nbd right? Until we get the check and only one of our rolls of the 4 ordered got the promo. She tries to use the laminated flyer as the excuse as to why we only got 1 roll off (a whopping $5) even though we ordered 4 rolls. She said because the rolls weren’t the same. Well we didn’t order them to be different yet they seem to have deliberately came out that way. Almost so we wouldn’t be able to get it 50%. We asked to speak to the manager. The waitress comes back and says “oh the manager says the roll doesn’t count” and never bothered to come to us. That’s even if there was a manager there. We watched this same waitress tell another party they couldn’t use 2 cards to pay their bill ( well over $100) or they wouldn’t get the promo. Again nowhere was that stated anywhere. I swear the 50% off is scam just to get people in the door. The sushi and rolls are really good and they don’t need this scammy promo to be honest. But I won’t be back. Poor...

Zero star! DO NOT eat here! Possibly the worst sushi place I have tried in the States. I can handle bad quality sushi, but along with HORRIBLE SERVICE ATTITUDE?! I can't handle this. We ordered 5-6 rolls, they were ALL BAD, very thin fish slice, a lot of stuffing vege instead, and another don, we did not know what we ordered when it came, looked like someone's leftover food, when we asked the waitress, she couldn't recognize the don either ?! She helped us ask her Korean manager about the food quality, the manager came over and said "What's the problem here?" and we asked "Is the food supposed to be like this?" she said " Yes! I do not see a problem here." The manager person had No GREETINGS and NO APOLOGY and looked ANNOYED ?! Are you kidding me? We feel like we were forced to pay for our food for over 100 bucks and with their "assigned" tips amount of 18%. (honestly, our waitress had tried her best to help but her MANAGER sucks!) won't go back and will tell our friends not to go there either. They only have a good location. nothing else. They make American sushi looks bad...