McDonald's — Restaurant in Los Angeles

I ordered in the drive thru with a gentleman who was very kind. But the server was not only in a bad mood, she even forgot to put the stuff in my bag after checking I asked for ketchup and Mexican sauce. I never expected her to forget something very important. I ordered an oatmeal and she didnt put the little bag that comes with it; the one that has raisins, apple and a spoon. I called and the person who answered gave me an attitude and said I can come back for the fruit but she cant replace the entire thing. I am not eating just the oatmeal! I threw it away! And no I wasnt going to come back just for pieces of apple and raisings! The very least she could do it say when you come back ask for a new one and take my name but she said: since you did receive the oatmeal All I can do is give you the apples and raisins another time. I already disposed, the oatmeal itself doesn’t taste good. Why would I want only that for? The oatmeal is already pricey !!! I only buy it because it tastes good with the raisins and apples. This is California, everything is expensive! If you want people to come back, find a solution instead of giving them attitude over the phone. You made a mistake, say sorry and we will make it up to you! This is not good customer service. I already complainedto McDonald’s.con as well! Your customer service is not right. If you are in charge and your employees made a mistake, apologize on their behalf and find a solution. I am a manager myself and I take responsibility for them and try to accommodate to the customer in every possible way! Paying customer are making your business what it is, so many other locations around the neighborhood serving the same exact thing! I only stopped by here on my way to my parents. Never ever ever ever...

' WOW' I recently had the urge for a Big Mac. I drove to this location. Parking was OK. It was around 2 PM. I had problems communicating with he cashier. I ordered 2 Big Mac's no salt. She repeats back to me OK no sauce. I repeat no salt and and then I said no sal. OK OK, she says and repeats back to me 4 Big Macs no sal. I held up two fingers and repeated back to her 2 Big Mac's no salt. She repeats back to me holding up 4 fingers saying, four Big Macs no sauce. Wow. We finally got that straightened out, however the line behind me had grown and the customers were upset. Sh rang me up and I was surprised at the cost. Expensive.

While I waited to the side of the counter I saw such congestion due to the fact that the Self order kiosk was located where the line would start at the counter. People and kids bumping into each other. Not a good location for the kiosk, breaks the flow.

Meanwhile as I stood to the side waiting for my order to go, I had observed grouchy stressed customers as they entered, while they ordered and when they received their messed up orders. Honestly, it was quite a show. There was bad ju ju in this place. I stayed close to the door.

I make it a habit to check my order before leaving an establishment. THIS time I didn't, I wanted to get out and get home. Upon my arrival I was surprised at the size of the BIG Mac, they looked like sliders (mini hamburgers), more bread than anything. For the price they charged I had...

I rarely visit this McDonald's but it was raining and early in the morning so I decided to visit the closest location to my apartment for mobile pick up. I got breakfast this Easter Sunday.

Unfortunately the service hasn't improved since I first visited in the early 2010s. The employee handing out orders is very unenthusiastic and has that obvious look like he doesn't want to be there. No smile, no energy at all. I also caught him telling the next customer to use the kiosk. Either he doesn't want to take orders in person or only kiosks are being used during my visit. I'm going to say he just didn't want to take customer orders. I also saw another employee near the counter just browsing through her smartphone. There was silence throughout the kitchen.

This is sad because as I type this today is the day before these employees begin to earn $20/hr (April 1, 2024). Keep in mind that it was a bunch of complainers that work at McDonald's who asked to get these wages from the government. I truly believe these people do not deserve to earn $20/hr. On top of this, I spent twice as much as I would have in the 1990s to feed 4 people for food that hasn't essentially improved.

I don't think I will be returning to this location again. I highly recommend mobile orders for pick up and maybe the drive thru. No matter how positive and full of energy you come in with, their enthusiasm...