Pizza Hut — Restaurant in Los Angeles

Ok so I ordered 4 pizzas a d 18 piece chicken wings - they said 20 minutes. 50 minutes later the delivery guy calls in and says that he is outside. I went outside no pizza for me. I waited for 10 minutes and nothing - still pizzaless. I went back inside and called the dude, who by the way couldn't speak English. All I got was I think he went to a other address. Another 10 minutes pass by and he calls. Finally, got the guy by my house. He took out 4 pizzas and asked for the money. I took the pizzas and understandably asked for my chicken pieces. He started mumbling and I don't know what he was saying. I was mad and was telling him that I would pay for the pizzas but not the chicken. I finally paid for my pizzas and went back inside. Called Pizza hut and told them I didn't get any wings. The careless teenager on the phone couldn't care less that my order didn't come complete and with a little push said he would resend the chicken. An hour and a half later, no wings. I called and no answer. Called again and finally someone picked up. I asked for my chicken pieces and the guy on the phone said the guy is somewhere delivering and should be there. Another hour passed and no chicken. These guys are idiots. I would not order from there if...

Absolutely so disappointed in this Pizza Hut chain! If I could give this Pizza Hut negative stars, it would be negative 100!!! I placed an ordered online and received my order and it was not what I asked for. I went ahead and called the store, asked to speak to the manager. Eduardo was beyond unprofessional, rude and unhelpful!!! I spoke to Eduardo letting him know my order was incorrect and if there is anything that could be done. Instead Eduardo did not provide care of concern about my incorrect ordered, I asked for corporate phone number and instead Eduardo hung up on me. I called back wishing to speak to the manager and Eduardo answered the call and I told him I didn't appreciate him hanging up on me when I asked for corporate phone number. He didn't provide me the phone and me told me to look at the Pizza Hut box to call and hung on me again. I had ordered many times from many different Pizza Huts and for Eduardo to not provide show any consideration for Pizza Hut customers' concerns is absolutely disappointing. He really ruined my experience with Pizza Hut. I know to order from Dominos around this area! Better yet, I would have better off feeding my party of 8 2...

I ordered a pizza and it came an hour later, about 45 min from the original ETA. The driver called me and told me I put the wrong address. He said I put 1717 S Normandie, 90006, but my location on the map of the updates page shows me at 1717 N Normandie. At the same time, my confirmation email also showed 1717 Normandie Ave, 90027 so not sure how the driver got the wrong address. I called the office to ask for a refund of just the tip amount instead of the whole amount that I paid and the guy said he was unable to help me and that I have to call a different day when the manager is in. I don’t know why there would be a time when the manager is not in should an escalated situation arise. It seemed like he just didn’t want to help me especially since he mentioned that he was ten minutes from closing. To add insult to injury, the pizza was cold upon arrival so I couldn’t even enjoy that. I would never order from this...