Ralphs Fresh Fare — Restaurant in Los Angeles

Horrible experiences at this location, and am moved to do my part in averting you from having them too. I've happily shopped here for years, dropping around $200 weekly. But this last year it's become untenable. Although the pharmacy is fine, I'm withdrawing my family's prescriptions and setting up elsewhere, as it's not worth the atrocities of this location. Firstly, the parking lot at dusk. I was descended upon by a loitering (sleeping there?) central casting Night of the Living Dead foursome banging on my car (3 rather scraggly women and an embarrassed man). I guess they wanted something, but yikes. I rolled down my window asking them to step away from my car, as I wanted to leave, which they didn't for several minutes of being surrounded. No help from any attendant nor security. I was shaken, and every time I've gone there since, I say a prayer of protection. Yesterday I shopped for my elderly mother on one card, and only 2 items for myself on another, and for the latter I presented a current Ralphs coupon for 1 free specific $10 item. I noticed the receipt reflected the checker still charged for that item and then manually entered a phantom second one with no charge. My separate receipt for my 2 items clearly reflected the full charge of the "free" item, it was not credited. Not a big deal, just a mistake. But I never imagined such an insulting travesty trying to remedy this. No one was at the Customer Service counter, so a random employee, not grasping the issue, said I'd just have to return it with no way to return my coupon. The original checker couldn't remember, but could not possibly have made an error, according to her. It was then passed off to a sub-manager, who was checking out a line at the time. He suggested I must've purchased 2 of the same exact item, instead of looking and grasping the quite obvious manual-entry blunder. This is the same as accusing you of lying and wasting all this time to get a $10 credit. I showed him that was not the case, and with my receipt I asked him to then show me the other $10 item I purchased (there was none) to add up to my charged receipt final toll. He refused to do that simple look because he knew he couldn't explain it. Who trains these people? He told me to stand there and wait while he passed it off to yet another person. You never want to be that person holding up a line, but it was he who was holding it up at this point. Why was no one manning the Customer Service counter? All this, to insult a good & longtime customer over a checker's coupon-entry error. As a result, a grizzly old brute next in line loudly barked, "Get out of the way!" while he angrily rammed his cart onto my heel. I didn't know where to go, as I was told to stand there. And as I turned, he tried to mow me (a smaller woman btw) down with it. I've never had such an experience, and all I can do is hope you never do. If you value your dignity, I suggest you never shop there with a coupon, and always go with someone larger than you after dusk. Most definitely use the self checkout whenever available. Or best just choose a different grocery store that has it together for...

I tried, Ralph, I really did. At the end I explain why I would otherwise give this store a 5-star rating. Like I said, I tried, Ralph, I gave you every chance to tell me you'd take care of it. I called. I let the phone ring on 5 separate occasions for a total ring-time of 21:20, according to my phone. I'm patient. At about noon today, we were shopping there for the first time. The Bolthouse Salad dressing was empty in the produce/chilled section. I went to ask an employee and the one I saw, was wrist-deep in a bag of grapes. He brought out a handful and popped them in. Ugh. He proceeded to do this with EVERY. SINGLE. BAG. that he shelved. 4, 5, 6. My wife stood watching with me. I needed salad dressing so I walked up to him (I noticed no name tag or I'd be happy to pass that along, but it should be easy to find...) and he had to finish chewing before he answered me. He gave me the info I needed (which was incorrect) and went wrist-deep in the next bag, totally unbothered. Why it's a 5. Other than Grapeman, the store was clean, large, wide aisles, well-stocked, lots of samples, good service - other than the front desk having trouble answering phones. The meat is well stocked, overall, good - but, man, just stop...

Steve (supervising self checkout employee on a Friday evening) harassed me multiple times while I was bagging groceries. He claimed that after scanning I had to put my items out in the open, rather than directly in the bag. I'm not sure if this is true, but I found this strange as I've always put items in the bags during self checkout and never received any complaints from the supervising employees.

I had already bagged all but a few of my items, and I said that I acknowledged his message. He continued to harass me and make me feel belittled and like an inconvenience, telling me that I had to do it his way otherwise I would be making his life difficult. After I finished bagging everything he refused to let this go, was paranoid, and made it a point to go back and check all the items in my bags again (which were less than 10 in total).

I didn't see him enforcing this policy on any other shoppers while I was there, so I felt targeted and really put down by his menacing behavior. I'm a frequent shopper there and I've never been harassed or treated with the same level of disrespect from any of the other employees. I hope he can fix his attitude and customer service skills in future...