Starbucks Coffee Company — Restaurant in Los Angeles

Ya know... This location is so hit or miss. The drive-through is Always staffed by friendly people. But I like to go in. Except... It seems like fairly often, there is some interpersonal stuff going on, and all of the inside staff is in a growl. Yesterday, I walked in, and there was no eye contact from any of the (six!) people there for at least 5 minutes. When I pointed that out to 'my' barrista, she just grunted. I don't know, maybe somebody had died that morning? But it's a fairly common experience - just at this location though. What's up?

I know it isn't anything to do with employee treatment, because when I ask how the unionization movement is going, they all pretend that they've never heard about it. Or maybe the workers at this branch are actually that ignorant of what's going on with their...

I've been a loyal Starbucks customer for over 10 years, and today I had one of the most disappointing experiences ever - at this specific location. An employee named Christian refused to give me a cup of water unless I purchased something. He claimed it was Starbucks' policy not to provide water without a purchase.

This has NEVER happened to me at any other Starbucks in my life. Water is a basic necessity, and I truly believe it should be offered to anyone who asks, especially from a brand like Starbucks that prides itself on customer service.

As a local restaurant owner myself, I have never refused someone water - it's just basic humanity. Today's experience left me shocked and deeply disappointed in this branch. I will not be returning to...

This location is always a disaster. Poor customer service and the drinks are awful. Management seems to lack intelligence or understanding of their position. Another circus involving Starbucks. Surprise surprise. Oh, by the way here’s my iced London Fog Latte that they said took too long to make iced for the drive thru. Let’s just give it to you hot with a cup of ice. Yea not. Starbucks should close their doors for a month to educate and train their staff properly. This includes manners, good hygiene, empathy, a smile, knowledge and amazing customer service. I’m pretty sure they’re all lacking this important piece of their positions. Get...