The Prince — Restaurant in Los Angeles

We had an absolutely ridiculous experience at this restaurant. It took a while for anyone to come take our order, despite us ringing the service bell several times. The six of us ordered six meals and six drinks with a first server, a blonde woman. Only five drinks were brought to the table. Then, when the meals were brought to the table, one was missing. After around ten minutes, we enquired with a second server, a young man, as to when the last meal would come to the table. He checked and informed us that the woman who took our order forgot to put that meal through. My friend repeated his order to this second server several times. When the food was brought out by a third person, a brown-haired woman, it wasn’t the food he’d ordered. We informed her that the food was wrong. By that point, the rest of us had long finished eating. My friend repeated his order again to the second and third servers. Finally, after around an hour, the right food was brought to our table. My friend ate by himself while the rest of us waited for him. When my friend went to pay, she informed the woman who took her payment - the first lady who originally messed out the order - that she wasn’t going to tip. As we were leaving, the third server we dealt with informed us that it was the restaurant’s policy to charge an 18% service charge for parties of four people or more, and became quite aggressive, insisting that they CHANGED a meal for us. We explained to her that no meal was changed, they somehow managed to mess it up twice. She kept maintaining that their mistake was rectified in ten minutes (it was not), and went as far as to tell my friend if he wasn’t happy he should have refused his food. Which is exactly what he had done when the wrong food was brought to the table. Bear in mind that the food he ate was paid for - we never tried to have it removed from the bill. After an increasingly frustrating back and forth with this woman, who kept insisting that the staff had been very accommodating when they failed to take a correct order TWICE, she gave up and told us to leave. We were happy to oblige. Quite frankly, as someone who worked in restaurants for over ten years, both the service and the server’s attitude made me very angry. The food was alright, but this is by quite a big margin the most incompetent bunch of servers I’ve ever come across. Mistakes happen, and we were totally understanding after my friend’s food failed to show up the first time. But the fact that it took three people to get the right food to us, and that it took an hour, put us in a less-than-ideal mood. This belligerent woman’s refusal to admit the two mistakes the staff made, instead claiming that my friend simply changed his mind, while insisting he should have refused the food he waited so long for? Simply ridiculous. Suffice to say, we won’t be visiting again. But for the sake of this restaurant’s patrons, I hope management gives their staff some much-needed training in how to correctly input six meals into...

I’m going to be completely honest this place was a huge let down for me. The decor is definitely spot on but there is nothing else really. The food was okay nothing to rave about. We had the soy wings which needs napkins, but no extra were provided. We also tried some dumplings but they weren’t that good. The service was really lacking. When we asked for more water they just dropped off a pitcher. That water went real quick but the waiter never stopped by to replace. Pretty much it seemed like since we weren’t ordering more drinks the server just stopped caring. The biggest complaint is we never received an itemized receipt so we couldn’t see if gratuity was included (most places automatically add gratuity for party of 6 or larger which we were) the guy literally chased us down valet and asking why we didn’t tip. It was really weird and off putting because they absolutely did not deserve that tip but whatever we just wanted to leave. Overall I don’t recommend this place,...

overhyped spot, came here a few times bc I lived nearby but it was decent. Only worth it during happy hour & drinks aren’t the best. We came here on a Friday one night, waited for about 20-30min to be seated which was no issue. Once seated, they took our orders and came back 40+min later with our drinks, we then ordered the 2nd round on the spot which no joke took 1 hour to get. We couldn’t find the server for the check and had to hunt someone down to get it. We didn’t tip bc it was pretty ridiculous waiting times compared to many other spots in LA. THE WAITER STOPPED OUTSIDE THE BAR TO ASK FOR A TIP!! He was upset we didn’t tip him anything, which we always do unless it’s pretty bad service… he was pressuring us to change the receipt to include tip but after some back and forth, we just decided to walk away… haven’t...