Urban Skillet — Restaurant in Los Angeles

Im going to give this place 2 stars because the day before yesterday I thought this place was excellent. The day before Yesterday I ordered the Urban Frenchie which is essentially a cheeseburger and fries in a burrito form. It was absolutely DELICIOUS yesterday. I explicitly told the gentleman that I could NOT eat tomatoes. And he made extra sure that there were no tomatoes in the burrito. I admired his thorough work and careful work. I was sure I was going to have a new favorite lunch spot. TODAY, was not good. Today I went it at 1:45PM ordered the same thing. The Urban Frenchie. Asked them once again for no tomatoes. He wrote it down on the point of sale that there were supposed to be no tomatoes. I sat down and waited. And waited. And waited. This place only had 3 tables occupied so they were not busy by any stretch of the word. I didnt leave the restaurant with my to-go order until about 2:25PM which means that it took them almost a half hour to make my burrito. It was really good the last time so I figured that i'd just live with how long it took and enjoy it when I got home. I took my first bite. I got a mouthful of tomato. HUGE slices of tomato that before I left the restaurant, I asked " No tomato?" to make sure that it was correct. " No tomato!" he said as he handed me the bag. Tomatoes are not threateningly dangerous to me if I eat them. They are just extremely hard on my stomach. I couldn't eat this burrito I paid 12 dollars for because by the time I took my first bite, I was already 20-30 minutes past having ordered it and several miles away. Not that 12 bucks is ton of money for food. It still is quite irritating that I can't eat what it paid for though. If you ARE allergic to a certain food item, I wouldn't trust these people to exclude an item on the first request. You need to make damn sure that you tell them twice/three times. And there was no excuse for taking 30 minutes to fry up some ground beef and put it in a tortilla. Not even an acknowledgement or anything. I don't usually down-vote restaurants like this. But this was absolutely ridiculous. I will absolutely not be...

First of all let me tell you the philgogi cheesesteak is no longer on the menu which was why I went there in the first place. I settled for their house burger meal which turned out to be @18.00 in total with a Snapple instead of a coke. Kid didn’t tell me it was an upgrade when he range me up.

Next the acoustics are horrible I found this as a group of disgruntled women were bing belligerent about a bad day at work directly next to a Islamic family of 5. I put my headphones on and tried to ignore them.

Someone bravely shushed the girl who of course started yelling at him. I chimed in with I was trying to ignore you and it’s quite rude to use that language in front of children. The restaurant went quit for a moment and they went right back to it.

When their food came I had hoped they would finally stop shrieking much to my avail they did not. I might have said this out loud. At which point I said fine if they won’t ask you to be quite I will leave.

No one working there had the balls to ask them to be courteous of other patrons it was a full house. I had carefully selected this place on yelp and was looking forward to enjoying a delicious hamburger.

Now I’m riding home on my bike with a bag of food in my hand of course by the time I get home the food is cold the bun is soggy and the fries well you can’t reheat fries can you now.

Bottom line have some common courtesy people and stand up for your rights this was a waste of 18 dollars for me.

If the manager would have offered me a discount I would probably return but alas the 16 year old kid behind the counter had no idea how to handle the situation. I’m sure the mood was a little off after the altercation and as a result some may choose to never return that...

UPDATE: Doordash reached out to the restaurant to initiate a refund request and said I would hear from the restaurant within 2 days. A week later, still no contact. No guarantee you'll get your food and no guarantee you'll be reimbursed if it doesn't arrive.

ORIGINAL REVIEW: The food was pretty good. Fries were excellent and the burger was above average (except for the overly wilted lettuce I had to remove).

The real frustration was in the delivery experience. I ordered directly from their website and my order arrived missing an item. I called Urban Skillet, and after informing them, they told me they'd call me back. They called me back 5 minutes later to say that the issue was with their Doordash courier and that I'd have to call Doordash to get a resolution.

After being transferred to two different Doordash representatives, was told that Urban Skillet would have to process the refund since they collected my payment. Doordash tried to call Urban Skillet to get an answer, but they didn't answer. So they sent a refund request and we'll see if I get a refund.

I went through Urban Skillet's website to avoid fees and help them out, but at the end of the day, it became a big headache for me just to get $7 refunded. Felt like everyone just kept passing the buck and I was the one left stuck on calls. Instead of eating dinner, I spent over an hour trying to get this sorted out and still might not get a resolution. Super bummed that Urban Skillet doesn't stand by the delivery services integrated into their website. I hate that ordering from third party services takes a huge chunk from restaurant revenues, but at least it ensures an adequate customer service when...