Chick-fil-A — Restaurant in Lower Paxton Township

Don't buy nothing from Chick-fil-A they burned the chicken they give you cold hard Fry's they don't put no ice on the drinks they give you warm drinks you go through the drive-thru you order your order they don't make it all time they make you wait on the side of the building when you receive your orders cold and there's no ice on your drink did very unprofessional and they don't want to give you your refund back after that mistake that they did with your food and they don't want to give you your money back I would never go there and buy anything from them eat somewhere else you better off this Chick-fil-A in Harrisburg jonestown road right next to home Depot don't spend your money on this place is a waste of ya money. And the managers are no help at all the young minded they have no experience at all I don't know how they got hired as a manager they don't know how to help customers the customer has a bad experience they have to give the customer back their refund if the customer had a problem with the fool and the customer does not want the fool they need to reimburse the customer not ask the customer hey do you want another order it's not what you want it's not what they want to give you it's what you want you don't want to eat their food is bad for some reason they need to reimburse you your money back is what you say as a customer they need to understand where you coming from then at the one that plays the order you do for some reason if the food is not good they need to reimburse your money the CEO of the company needs to be aware of this and they need to get to those managers and get rid of them I would not spend another dime in this place please eat somewhere else spend your money elsewhere believe me I had a bad experience so if you order something from this place don't expect to get your money back cuz it's not going to happen they rule and they're not very...

I was given the wrong order. Called to complain and they advised they would replace it. Sent my husband back a few days later to get the meals we were owed and he asked to upgrade them to the Deluxe meals. Instead of them charging him the difference in price, they charged him 22.00 + for new meals. I had to call again and spoke with a manager that stated he overheard the convo and agreed we should have not been charged anything more than the upgrade charge. He took my name and stated when I come again they would replace my order. So I decided to visit this evening after work and it turned into an extreme NIGHTMARE. I was denied the food after being ask to pull over and wait in the parking lot for 28 minutes because the “manager” I spoke with never documented the replacement and I didn’t have the receipt four days later ( which I was never advised I would need to retain) to PROVE we actually were charged again. The young man I dealt with refused to replace my order due to the protocols the owner Stephanie requires them to use. I will NEVER return to this location again. Nobody should EVER feel like they are a criminal returning to a restaurant to collect what’s rightfully owed to them. I’ve visited many HIGH END establishments and have NEVER been treated like this if there was an issue. The owner of this franchise needs to evaluate their way of handling Customer Service issues such as these or you’ll continue to lose customers. Look at your NEGATIVE reviews and you’ll see there’s issues that need...

I went on opening day for breakfast, the parking lot was packed, but there were very few customers. I did a mobile order and processed it on my 2 mile drive to the restaurant. The app said my food would be ready in 6–8 minutes. I get there walked up to the window and my phone still says the food is being made. So after 15 minutes It felt weird so I asked the gentleman at the counter if my order was ready. He proceeded to hand me a bag of food that had been pushed off to the side and was cold to the touch. Employees inside and outside were laughing and talking, but not checking orders. I’m assuming the staff have to do something electronically to let the customer know their food is ready, and they never did it! So, in addition to having cold food… I ordered an English muffin sandwich and received a biscuit instead. I also ordered a fruit and yogurt parfait, and I received it without any fruit!! My iced coffee also tasted like water. It was definitely not a good experience. I’m giving them some leeway since it was day one, hopefully they can turn things around. If not, I’ll go back to driving the distance to the other side of town. Update: Day 3… traffic is a mess, and who designed the entrance to the drive-thru?! Bought lunch for my family through the mobile pick up window. They managed to mess up our order, again!! I’m not sure how difficult this really is! It’s going to be a while before we...