Pizza Hut — Restaurant in Maine Township

I have never been so upset in my life. I ordered online to pick up, they said it would be ready in about 15 minutes. I got there about 15 minutes later and they had no idea I even placed an order, despite the order screen stating my order was ready. They made me wait an additional 10 minutes to make the food. When I finally went home with the food it was the most DISGUSTING thing I’ve ever seen. The sauce was leaking out of the pizza, there was a pool of oil on top of the pizza, there was oil leaking out from the bottom of the box, the toppings were put on haphazardly, and the pizza was not cooked properly. The crust was still doughy, the cheese was congealed on top, the pepperoni wasn’t cooked all the way through, the sauce hadn’t set at all, and the pizza was ice cold despite the box being warm. This was the worst experience I’ve ever had in any food establishment. I tried contacting customer service and answered all their questions, I even provided pictures. They said “sorry” and told me they would contact me for further assistance, they never contacted me and I just wasted my money. The food was so inedible I had to throw the whole thing out. I don’t think I’ll ever want pizza from...

Cashier at this particular Pizza Hut (7957 Golf Rd, Morton Grove IL.) was an absolute nightmare. He was so occupied that he didn’t even had a minute to answer any questions or concerns. On Dec 15, 2022, I had place two orders online at this particular location. One for Medium Pizza and second one for breadsticks. My dad went inside with the debit card to pay for both orders. He paid from his card for pizza and paid cash for the breadsticks. When my dad returned with orders, I was confused as to why he did two different transactions when everything was suppose to be charged on the debit card. I went back inside and was trying to get attention of the cashier to resolve the issue. This particular employee was so flustered and was ready to deny anything we are about to ask him. I understand, since my dad already paid for the stuff, the transaction could not be reversed but this employee literally didn’t even had a min. to even have a conversation about the issue. He was so busy running around to finish his other orders. This is the main location we usually order our pizzas from, this employee is def. making me reconsider other options. WORST...

I ordered my food online via the iPhone app for delivery. The food was overcooked, one of the pizzas was missing toppings, and the drink ordered (Dr Pepper) was replaced with something else. I have pictures of the pizza. It looks overcooked! I contacted the store Saturday morning at noon and the manager said only the evening manager can remedy the order. I gave them my number and they said they would call me back. No call received that day. On Sunday noon I called again, that manager said the evening manager from yesterday was not in on Saturday and will follow up with me later that Sunday. Still no call. I called back Sunday evening at 10pm. The gentleman said that the manager, Isa, was on break. He said the cook claimed the pizza was fine. However, again, I have pictures that shows otherwise. I'm tired of being lied to and given the run around. I have lost all trust in Pizza Hut. Lies and deflection of...