Dunkin' — Restaurant in Manchester

Everytime I go through this drive through something is wrong. A month ago I got a piece of wax paper in my bacon egg and cheese that had one piece of bacon and my avocado toast had also half a piece of bacon crumbled(not even exaggerating because I used to work here I know the quantities they’re supposed to use) Last time I went through I got literally one half piece of bacon crumbled onto my avocado toast as well and also they did not double toast my English muffin even though they repeated my order back, which isn’t an issue, mistakes happen. But it is when it’s every single time I go here. Today I went through and ordered an avocado toast with bacon which was actually great this time, and a sausage wrap which was over cooked and the cheese was nearly burnt, and a bacon egg and cheese on an English muffin with white cheddar and double toasted. It was barely toasted once, had American cheese, and the egg was dry, like cmon I know it’s fast food and my expectations are never high, but that on top of the rude lady at the second window who asked us what we were waiting on and if we paid, cut my fiancé off when she tried responding with “yeah okay yes yeah I get it okay” and walked away while my fiancé was just trying to say what we ordered, it was just the the last straw because it takes little effort to smile or be respectful especially when there’s 1 car in the lot and none in drive through, and she clearly just wants to go back to going on her phone(which we could see through the window). The only nice worker here is Crystal who is always sympathetic and makes sure to personally my our food when we come here so it’s correct, but super unnecessary if the employees just do their jobs, been there and it can be stressful but it’s not hard as a crew member to make the right order or even show...

I have been coming in here for three weeks getting the same drink from a mobile order for some reason the mobile order was for a hot coffee instead of an iced coffee and they watched me throw it away and they didn’t offer to change it to the same drink that I had been getting for the last three weeks if it was because the price difference I would’ve paid for it although it seems kind of weird that you get less coffee more ice in an iced coffee and it’s also not brewed right then in there it’s on a tap And you pay more for iced coffee? But anyways it wasn’t about trying to save $.50 or something it was the fact that it just was put in my order wrong the other place that made the hot coffee instead of the iced coffee they changed it and this was just me re-clicking the last thing I ordered Because I don’t ever remember clicking hot coffee but it is in here as a hot coffee so I accidentally re-ordered the wrong thing and they didn’t offer to change it so so now I can’t go back here because to not care about the people that spend their money with you all the time and get the same thing all the time and you just blatantly let them lose out on $3 instead of a multi billion dollar company that is very shallow in my eyes like they don’t even know who owns Dunkin’ Donuts right now yet they think that the person that owns Dunkin’ Donuts wouldn’t let me get an iced coffee after seeing me for three weeks in the same place getting iced coffee he would rather me go to aroma joes now because its in walking...

So I am someone that has grown increasingly tired of the way that the homeless population is being treated in public establishments. So I've been making a point to go to a lot of the chain restaurants and stores in the cities and towns around our state, and this particular Dunkin' Donuts stands out as one of the more unsympathetic and cold towards people who are without a place to live. Let's keep in mind that the only difference between a homeless person and everyone else, is the fact that everyone else has a place to live. Also keep in mind, not every homeless person is a drug addict, criminal, thief, or hoodlum. Grouping every homeless individual into those categories is not much different than the way that people in this country used to group together African-Americans into stereotypical categories. It's sad, it's unfortunate, and it's wrong. Whether a person has a home or not, they are still a customer that should be treated with the same amount of respect as every other customer. Even if they're not buying anything on that particular day. And, in case anyone forgot, the customer is the reason that the company is able to pay the salaries of the ignorant people that are employed...