The Goat — Restaurant in Manchester

I was so excited to try this restaurant because of the owner's reputation and the pictures of the incredible food. When I arrived at the restaurant to put in my name for a table the hostest whom I was told later was the manager was unwelcoming, dismissive and just plain rude. I brushed it off and decided to wait the alleged 45 minutes for a table and give the restaurant a shot despite the first impressions I had recieved. Because of the moderate to longer wait, which was completely understanable being a busy time/day, I decided to go for a walk with my pregnant wife and my two friends while we waited. Within 15 minutes of the walk I recieved a text stating the table was ready. I replied and said we were on the way. Being that I had been told there would be a much longer wait we were a little distance away from the restaurant. Given that my wife is 8 months pregnant it is a little harder for her to get around quickly. It took us about 10-15 minutes to get back to the restaurant which would be a total of 30 minutes since I put our reservation in when we were originally told of a 45 minute wait. Upon reentering the restaurant the rude hostsest continued with her unwelcoming negative demeanor and made rude comments about how long it took us to get back to the restaurant despite seeing my clearly very pregnant wife. I should not have had to explain this to her, but I reiterated the fact that I was informed there was wait time of 45 minutes. We had not planned on making a rush back to the restaurant after only 15 minutes of waiting. Then my wife had chimed in to make her abundantly aware that she was pregnant and having difficulty getting from one place to another quickly. The only thing the hostess replied with was, I know, but you got lucky and we actually have a table for you. There was no need to even bring any of the rude comments up with us when there was still a table available. We should have been politely seated and put in the hands of our waiter. Again, I really wanted to give the restaurant a try despite being metaphorically pushed out of the door by unwelcoming and rude interactions so we decided to stay and dine in the establishment. The server was very off putting and unreactive. He would approach the table without saying a word, greeting us, or introducing himself and just stare until we said something to him. Once the intial awkwardness had passed and we realized this was, in fact our waiter we put in drink orders and a round of waters. We then continued to wait 25 minutes after having our food orders taken on a second approach from the waiter before we were even served the water or any of the drinks we put in with him earlier. We could not wait any longer and decided to leave after being deprived of a simple water and wasting an hour of our time with nothing to show for it. We then wanted to bring the issues to the attention of the manager and were informed that she was the initial person we had horrible interactions with upon arriving at the restaurant. Because of this we did not bother to voice concerns on uninterested and dismissive ears. We hope that the restaurant ownership will address these issues because we tried very hard to give you our business and we were essentially pushed away. I would love to visit again because the food looks amazing, but if I am greeted with the same rudeness and uninterested attention we recieved today I will turn right back around and take my...

BEWARE manager Georgio and illegal upcharges!! Our experience on 5/17/25 was horrible! We had planned ahead, calling the restaurant early to see if they take reservations. We knew it might be a wait since it was busy, and we were a party of 16. We had a show at 8pm. We were told we would be seated if half of our party was there. We planned to be there between 5/530. Half our party got there and was told we wouldn't be seated until our whole party was there (manager Georgio, wouldn't even take a name, knowing there was an hour wait and the others were just parking.) I got there at 5:40 and asked Georgio to be put on the waitlist for our party of 16. My husband told him the rest of our party was out on the patio. Georgio just shifted his body and spoke to my husband asking for the name and number to be put on the waitlist, just ignoring the fact that I was the one speaking to him in the first place. I let that go. He sat us on the line of benches at 6pm, which was fine again we were a big party and it was busy so we were grateful!. The waitress was amazing the whole time, checking in and getting drinks for us. We ordered our food at 6:25. We asked for our checks after putting our order in since we were in a time crunch. I looked at the bill and noticed the prices on each item on the bill was up charged $2-$5 dollars more than what was on the concert menu. I let the rest of my party know. All of our bills were up charged. When we brought this up to the waitress she said it was a surcharge. (The surcharge was at the bottom of the bill which was an extra $3. She offered to take off an app or fix our bill. That's not all. We ended up checking in on our food at 7:15 since we were waiting almost an hour for some fries, salads and chicken tenders. She came back saying we wouldn't be getting our food, there was an issue that happened with the orders to the kitchen and there wouldn't be food coming out in the next hour. She was almost in tears and apologized many times. She said her manager was coming over. We waited. He never came over so we went to him. Georgio not only was the rudest person I spoke to but he took no ownership in any of it and blamed his staff and my party!! He blamed my sister asking about the food, the waitress being flustered and nervous from being confronted about when the food would be ready. He belittled the women in our party! This was the worst customer service I have ever experienced in my life. My family owned our restaurant for many years after retiring and we were very understanding throughout the night, but Georgio's attitude, insults and lack of compassion was horrible. Our party will NEVER be back at the Goat. This is very sad because before our experience, I spoke so highly of the Goat and their food...

If I could give this place a zero I would. First, I called the store to get a quote time and the person that answered the phone said “hello” and that was it. It threw me off and I asked the quote time, they said 45 minutes and we had to be there physically to put out name on the list. We were quoted 45 minutes to be seated when we arrived and were texted within 15 minutes. Took us 10 minutes to walk back to the restaurant (we had a pregnant friend in our party) just to be greeted by the manager (blonde hair woman at host stand) with rude comments stating “we already sat 4 tables ahead of you, you took a long time and you’re lucky we still have a table for you.” My one friend told her that she quoted 45 minutes and only 15 minutes had passed. Her response was “I know you got lucky”, implying that if we didn’t get there any sooner our table would have been given up. She didn’t explain when we arrived to put our names on the list that it could be shorter and to stay closer. She just emphasized that it was really busy and we would be waiting for a table for a very long time. She was completely rude and unprofessional. We still decided to give it a shot because of all the reviews we read.

When we got sat, the server we had was really awkward and quiet. When he approached us at the table he didn’t say anything and just stood there between my spouse and I very awkwardly. He didn’t greet us with his name, he didn’t know the answers to the simple questions we asked, if there was dairy in the eggs.

We sat for 40 minutes before we walked out. He came over to get our order 10 minutes after getting our drink orders, without our drinks. We ordered a round of waters and two cocktails. When we walked out he finally came over with the bar drinks and still no water, and the bar drinks were wrong. Asked to speak to a manager and found out it was the really rude woman in the front. The table behind us that got sat 10 minutes after us got their drinks before us (because they knew someone there) and that’s when we decided to walk out.

This was the absolute worst experience I encountered at a first time restaurant. I have worked in a restaurant for over 5 years and I am shocked by the lack of professionalism and their speed. Our server only had us and two other tables, so three in total. I do not recommend eating here unless you want really bad service. Before anyone says “they were busy” we waited 25 minutes for a water. We waited longer for a drink then our expected quote time!!!

To know this place is run by a woman that is incredibly rude and passively aggressive to her guests is shocking to me! She sets the example for what people see before and after they dine in. All the signs were there and we ignored them, and won’t ever go...