Cinnaholic — Restaurant in Mansfield

Rude, dismissive franchise owner who does not know how the online ordering from the cinnaholic website works. This owner called and left me a voice mail stating that I placed an order for a cookie cake at 4:10 pm to be picked up the same night at 6:15pm and that if I had read the information online I would have seen that 24 hours notice is needed. I had just gotten out of work, so I called back and tried to explain that I placed the order Sunday and have a text message confirmation showing when the order was placed. This man argued with me that I must mean the arlingron store because he doesn't send text confirmations. I explained it was from the online ordering, and he still argued that it wasn't the case because he just got the order. I understand their must have been a glitch in the system, but he couldn't seem to grasp the concept that I ordered 2.5 days ahead and had text confirmation. He said he couldn't get the cake done in time, so I asked if I could cancel and get a refund. He then said he couldn't do that either since he didn't take the payment because he doesn't take payment over the phone... I explained again that I ordered online and had already paid, so I would need a refund if they couldn't make the cake. He said I would have to deal with that with cinnaholic corporate because he didn't take the payment. He kept telling me he was trying to make the situation right while refusing to listen to the issues I had, which started with his rude voice mail. Eventually, after asking what exactly he could do since it was my sons birthday and he couldn't manage to do a refund, he finally said he could have the cake ready by 7 or 730 that evening. The cookie cake itself was good, but this owner is a joke, rude, and doesn't seem to understand the systems of the franchise he...

I placed a Door Dash order and never before had a food quality issue until 10/04/25 when we received the absolute WORST cinnamon rolls I've ever had! The frosting tasted and smelled like rotting food! Cinnaholic sent us three utterly inedible specialty cinnamon rolls and a frosted cookie. Regardless of the type, all the frosting had a spoiled, fermented, and chemical flavor that left a bitter, slimy aftertaste in the mouth. If Cinnaholic uses shortening in their frosting, they need to throw it out, as well as, check the syrups. It was too late to contact the store Saturday night, so I planned to return everything Sunday afternoon. I resealed every container and placed the order back in the delivery bag, but when we woke this morning, the smell of spoiled food permeated the kitchen. I placed the health hazards inside two tightly tied trash bags and tossed everything into the outside trash bin. Today, I attempted to dispute the quality with Door Dash, but they require photos of the food. I refuse to dig through the trash and suffer that awful smell for $32.82. Unfortunately, this experience ruined Cinnaholic...

I was happy to receive a warm greeting upon entry this time, yet my mood quickly tanked when I learned that this location was not prepared to deliver as advertised. Just 2 days earlier I received both text and email notifications of Cinnaholic's new "Fall Flavors" menu items, along with a coupon for this location, offering a discount on said fall items. I arrived around noontime on Saturday prepared to enjoy the new Pumpkin Spice Roll, but saw no marketing of such and was told by an employee that none of the fall items would be available until "next week." I reluctantly ordered from the standard menu.

My irritation reignited when I received my order inside of a black plastic bag (clearly against the franchise brand standard), reminiscent of something one would expect to receive from a small-town, no-name gas station.

I called Cinnaholic's Arlington location and learned that they were stocked with the full fall lineup. So, as a lady with high standards who gets-what-she-wants-when-she-wants-it, I made the trek to Arlington for a proper...