Went to the Subway outlet inside the Wal-Mart store in Maplewood. They had/have a display sign in the entrance stating a foot long DEAL for a meatball sandwich with marinara sauce for $5.99. I approached the counter while holding up my Subway gift card. Neither employee bothered to notice me standing basically right in front of them. I asked about the "deal" but no response so I had to repeat myself hoping to be clearly understood I tried speaking slower with simple English and still got a quizzical look as if they weren't interested in answering my question about whether they would honor my gift card or not and what ELSE might come with the meatball deal. The male employee finally told me that the meal was just the sandwich. I mentioned to him that if that was the case then I suggested that the display sign should read only the sandwich. The display sign was misleading to be sure and in my opinion borderline false advertising. When they finally started making my sandwich I noticed they wasn't any lettuce in the lettuce bin and the tomatoes in the tomato bin looked very unappealing. I had to ask the guy to go get some fresh lettuce and to dig through the pile of tomato pieces( not slices) to hopefully get some tomatoes that were still half way moist and fairly intact. I will not be going back that Subway in the future either with a gift...
Read moreCame in with a coupon to buy a combo. Was not notified until checkout that they don't accept coupons. I had presented the combo coupon and was not asked whether I wanted a combo; they charged me for just the sandwich, and I didn't realize until it was too late. I then asked if they could sell me a combo and sub a milk for the drink. The best option would have been to refund the sandwich and re-charge me with the combo. They did not, and insisted I could not substitute the drink and needed to buy a milk separately (the coupon clearly states bottled drinks can be subbed for an extra charge). While we were having this discussion, they had already pushed the option to accept payment and my card was still in the reader, so I got charged for a fountain drink I didn't want. My total cost was double what it should have been. The staff expressed an apology for the problem, but they certainly seemed more concerned with closing the transaction than making sure they understood my order. I also asked twice for a little mayo on my sandwich, and it was layered on thick. If the operator reads this, you ought to have at least two signs at either end of the counter declaring your refusal to accept legitimate franchise coupons and train your team how to resolve a mistake on a transaction....
Read moreIts two girls that work here both got like a dark brown hair color, I don't like the service . No greeting when I walk in , no thank you no nothing and i’m pretty sure it doesn't cost to get ice nor do it cost to get water but every time I ask if they have a water cup they LIE and say they don’t but I just seen a girl walk out with a water cup like 10 minutes later and the girl even said she got it from the girl at subway I don’t know but I would not be shopping here no more or anything because why buy the cup to just get water in there ? I might as well buy it for some soda or something .. just...
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