Applebee's Grill + Bar — Restaurant in Maryland

The Forestville location by far, has the most un-professional ill mannered untrained staff I’ve ever been subjected to. I visited this location for dinner twice within the last week and have not eaten a bite of food from them. On 2/13/25, My bf and I visited this location and again on Monday 2/17/25, arriving around 8p on both days.

On 2/13/25 we were sat by a hostess and that’s about the sum it. We waited over 23 minutes and no one ever acknowledged that we were sitting there. At the 25 minute mark we left and went to another restaurant. On 2/17/25 my bf arrived at 8:05p and I arrived at 8:12p. By 8:20p no one had come to the table, so I stopped a person that appeared to work there and asked if she would send the server over? About 5 minutes after that a young female approached the table, ( I later find out her name was Chrissy). she immediately asked if we had any drink orders? I then replied “yes and I would like an order of buffalo wings with ranch dressing” My BF then proceeded to ask her, “what flavors of margaritas do you have?” Chrissy ran down flavors like mango, passion fruit, strawberry. When she got to strawberry, my BF interrupted her and said, “I’ll get the strawberry margarita” and I said “make that two.” Chrissy left the table and walked about two steps, turned around and said, “you want boneless right?” I replied and said “No bone in.” She turns around and continues on her way. About 10 minutes later, she comes back to the table with two light yellowish drinks, sets them down and says, “I’ll come back to take your order.” I stopped her and asked what flavor margarita was in front of us and she replied, “passion fruit.” I replied , “I’m sorry , but this is not what we ordered.” She quickly responded, “yes it is!” Confused with her quick and immediate denial, I continued to inform her that “we definitely ordered strawberry because I don’t drink flavors like mango , guava, pineapple, passion fruit. So when I heard my bf order a strawberry margarita I decided to copy him.” Again she quickly replied “well we don’t have strawberry anyway!” I decided to just move past this, so My bf proceeded to order a Salmon entree. When it was my turn, while pointing to my choice on the menu ( middle inside page, middle of the page) I ordered “the Tex Mex shrimp bowl with an extra Chipotle Lime Chicken breast.” Chrissy clarifies and asks, “ so you want the chicken on the side?” To which I replied, “yes.” She walked off. 2 minutes later she returned and said, “ you can’t just order the chicken, you have to order an entree.” 😳.

Having grown weary of her not remembering, misremembering or just plain fudging our order, I suggested to her, “ perhaps you should write people’s orders down to ensure to get it right.” She flippantly waved her hand in a dismissive way and walked off. At that point, I did not want to eat or drink anything there nor was I gonna to spend nor allow my bf to spend another dime there.

We gathered our coats and began to walk out. As I got toward the door I saw an employee that appeared to be the manager. When I asked if they were the manager they said no and began to walk off, I asked as they were walking away “will you get the manager?”

When the manager, Keith, came out he greeted us , introduced himself and asked how he could help us. Perfect right? Within seconds of my bf and I beginning to explain that we had an issue with the server and overall customer service in that particular location the server walked by and overhears me saying “I don’t know her name but we were sitting……” before I could begin to point to where we were sitting, she interjected and said, “ Chrissy. My name is Chrissy!” Further illustrating her lack of professionalism. Did he correct her or tell her to move along? No! He heard us out, but then tried to defend her by offering a reason for her misunderstanding my order, by showing me something on the backside of the menu.

So overall less than 1 star if I could, this is why people go across the bridge to VA or go to DC. Unprofessionalism...

Went lastnight it was horrible got there around 9 was seated and literally it seemed like that was it we ordered 2 sodas and three adult drinks and a appetizer a hour in and no sodas or drinks not even water i asked to speak to the manager and asked her why has it been almost an hour and I have not even gotten a drink not even water I was joking when I said everything should be free but she must have already been irritated and yelled everything is free we in Forestville everything is free I just put in my two weeks notice anyway so I don't care I stated Well ma'am I didn't come here to get a free dinner I just want what I ordered in a reasonable amount of time I walked back to the table and 20 more minutes later we still don't have anything finally comes out the drinks and the appetizer it was average nothing I could say was worth waiting an hour and a half for Wii put in our food order and again another hour has now passed and when the food came out the shrimp were undercooked I had cheese on my broccoli that wouldn't even melt because it the broccoli was cold my girlfriend ordered the one ton salad which look pretty good however they Grill the shrimp on one side and the other side when you turned over with raw yuck then to finally find out they have no dishwasher heat they quit so you have to boil all your utensils cuz you don't know if they've been washed then you have tables surrounding you full of garbage and trash no one's buffing the tables the s* was horrible my girlfriend ordered the bourbon chicken which seemed to be like the only thing that they had came out decent it was sizzling hot however everyone lost their appetites by then and since she said everything was free we got up and left not only us 20 other tables left without paying that night but I guess she had to confront somebody and it was us I told her look you wanted to run your mouth playing big stating everything's free so it's free on you tonight you need to manage way better than this she says okay bye I will just have to fire the waitress then a waitress that was doing someone else's shift mind you then she gives a receipt to the police which was very understanding and when he came out to speak with me he said don't worry about it because I heard her when she said it so you guys have a good night and I left I will never and I repeat never come to that establishment as long as I live and I stay down the street if I could get ratings in the negative...

I tend to come to this Applebees every so often because it’s near my home so it’s convenient. I haven’t had many bad experiences here but last night was by far the worst experience. Our food was just fine. My issue comes after the fact. I've never had someone try to play with my money at this restaurant until last night. Our bill came to $70.47, I left a $10 tip for the waitress on my card which would bring the total amount to $80.47 yet I wake up this morning and see that my cash app card was charged for $100.47! I immediately went to the restaurant today to address this clear fraud. The manager that was on duty during lunch today was not working last night but she was very helpful and able to bring me a copy of the Merchant copy of the receipt from last night. Which there is a CLEAR indisputable time difference on than what’s on my guest copy. I kept both of my receipts from last night, both the check I was given and the guest copy receipt that we are given once it’s time to sign after your card has been charged! The time that my receipt was printed out says 9:46PM. The time that the guest copy receipt says my payment was approved says 9:57PM. My transaction on my cash app also says my card was charged at 9:57PM. Yet the merchant copy receipt they have says 10:44PM. I know without question that I signed the receipt and left a $10 tip. My lady friend that was with me confirmed to me that I signed the receipt and left a $10 tip. Yet the merchant copy they showed me has a different time on it than mine and it just has a tip and total written on it with no signature on it that’s not even my handwriting nor my lady friend’s handwriting. I was able to speak with the GM Jay about this when he got to work this afternoon. While he did give me back the $20 difference in the tip, I do not appreciate the insult to my intelligence. He basically blew off the clear time difference on the merchant copy and guest copy. Then he sat and lied to my face and told me that he checked the cameras and saw that I was sleep and my lady friend signed the receipt for me yet I checked the exact area where we sat after I spoke with him and there are CLEARLY no cameras anywhere facing the booth we sat at. Someone that works here is clearly trying to scam people out of money and the GM just wants to help the cover it up by not doing his...