Charleys Cheesesteaks and Wings — Restaurant in Maryland

Okay, can I just tell you: I LOVE Charleys wings and fries--I don't do cheesesteaks or anything else with cheese if I can help it. It's bone-in chicken for me; plain, no sauces or dips, and well done (so they're crispy). Oh! I learned something new: one of the staff members told me that the parts of the wing are called "Drums and flats." Fries dropped fresh, no salt, so they are as hot as can be when I get them (can't do luke-warm or cold potatoes. Yuk!). Even though I take my food plain, they are very generous with their condiments, which I always give right back to them (because I've forgotten to mention that I don't want any), and napkins. The staff are friendly, customer oriented. I place my order person-to-person because of the uniqueness of my food preferences, but there is a little kiosk on the counter as well for those who don't mind the impersonal, speedy experience. The dining area is neat and clean, so is the bathroom. My food arrives just the way I like it. The prices are typical for this area. Charleys is conveniently located close to the Ride-On bus terminal, about a block-and-a-half away. Remember: Charleys (store #02513, not address) Century Station in...

For a franchise restaurant that just opened it's new location in less then 6 months ago you'd never suspect to see below 3.5 star in its review.

Including for being located in a large diverse area DC metro you'd think it would have employees from different backgrounds rather then only one particular ethnicity.

There's definitely something isn't right about this location.

To get into the bottom of it, I accidentally ordered wrong sandwich n when I addressed it to the manager she showed zero interest to remake the order including never refunded my 💳.

Obviously I have to tell my bank to dispute the...

I go to Charley's several times a month and am rarely disappointed. I get the same sandwich every time so I can't really say much about the other options but they all look good. Fries are always hot and plentiful with the combo, and the chicken steak I get is cooked to order and brought to the table. The staff is friendly and the tables clean. The music and kitchen noise can be a little loud at times so that knocks the atmosphere down a notch. The store is on a strip with parallel parking in front and a shared lot in back with a back entrance to...