Cold Stone Creamery — Restaurant in Maryland

I am writing to provide an update on a recent incident that transpired at this establishment. Regrettably, I have been prohibited from entering the premises for a period of one year. This situation arose due to the discriminatory actions of an employee, who exhibited racist behavior.

During normal business hours, the employee in question refused to prepare a smoothie and subsequently contacted law enforcement, seemingly with the intent of causing harm to me as an African American individual. It appears she hoped to provoke a dangerous encounter with the police.

Fortunately, I am well-versed in handling such situations, which prevented a potentially adverse outcome. Since the platform restricts video uploads, I will share photographs to ensure this incident receives the attention it deserves. It is imperative that such behavior is exposed and addressed.

I advise others to refrain from patronizing this establishment. Although I am banned for a year, I have no intention of returning. Additionally, it is worth noting that this establishment ceases smoothie preparation one hour before closing time. This policy should be clearly communicated on their website to prevent customer...

This location is dangerous. You need to be careful if you go there. I went yesterday after school activity with several kids. When we entered, the place smelled similar to when milk goes bad. When we saw the ice cream, all of them were melted, and you could see the ice creams mixing among them. Also, the stone was dirty and full of ice cream and toppings. They are supposed to scrape the stone and clean it after they are done mixing. In this case, they did not clean the stone and keep mixing in top of the other flavor, completely undetectable. I asked the person there why the ice cream looked like that, and the answer was that the freezer did not work and that they had trouble keeping the temperature. So the ice cream was kept at a warmer temperature. That is the reason the place had that bad smell. It was the melted ice cream. We told them that that was dangerous and if they freezer is not working that they shouldn't be selling ice cream. They looked at us and shrub their shoulders and just said next in line. Completely unresponsive of the situation and the possible harm they can cause selling the ice cream under...

Depending on who is working at the time this is the ABSOLUTE WORST Cold Stone I’ve been to! Made a mobile order through Door Dash just for the order to be completely incorrect! I ordered multiple toppings to be added to me ice cream and didn’t receive any of it! And we all know how expensive Door Dash can be! I tried going to the store shortly after receiving my order to have things corrected just to find out they closed due to the system being down! So at this point I can’t even get my order corrected. I thought I could maybe try calling so I could AT LEAST leave a message for them about the issues I’ve had BUT can’t even do that because their mailbox is full! This place is an absolute joke and isn’t the first time they messed up my order! I would have rather them deny my Door Dash request if they knew they were closing due to system errors then half doing my order having me pay for what they knew I wouldn’t receive. This would have saved me...