Five Guys — Restaurant in Maryland

I went to this establishment twice in one week and my order got messed up both times. The manager did correct the problem but by the second visit and the minor mistake again I just let it go. This location is located on a busy street with limited parking and wrecks occur frequently near this location. The staff constantly looks stressed out and overworked and I’m not sure if customer service is their strong point given the limited staff. I am giving two stars because they did correct the mistake with my order and they did seem at least apologetic for the mistake but a few things just rubbed me the wrong way. I think they need more space in this location and more employees for this establishment to get better. I wouldn’t recommend going to this particular location unless you had 30-35 minutes of free time to spare because they wait can be long given the circumstances I just detailed earlier or I would Just call in prior before ordering. Overall they have limited free peanuts and they did get stingy with their servings for fries. If you do visit this location check your bag before leaving this location. I did notice that some of the workers were not changing their gloves frequently while touching a variety of objects and then continuing to prepare food. I did not see any of the men wearing any hair nets so I’m not sure what’s the standard when it comes to their safe handling of food and those practices. I was looking for their health grade but i didn’t locate it when I ordered my...

Leaving two stars because the food is actually good but the customer service is abysmal. This is not the first time I've come in here to pick up an order and everyone acts like I'm invisible. Clearly they know how to acknowledge their customers because they had no problem immediately acknowledging the man who came in right after me got his fries prepared and he was out the door. But apparently they don't see me. It can't be a race thing, it can't be personal I don't know a soul in there, but clearly it's something because like I said this is not the first time. I waited until they served everyone waiting for an order and then they had no choice but to acknowledge me because Im the only one there. I guess my face made my upset clear and they apologized but honestly yall can save it. I don't spend my hard earned money to be disrespected and I'm happy to go out of my way to take my business to Kentlands where they know how to treat customers with...

Our order was Takeout...it waa the 4th of July, I am fully disabled now and my wife was trying to do something special for dinner as the "Masterchef" no longer entertain for parties of 36 on this holiday..

We ordered customized Bacon Double Cheeseburgers (med) and a lg fry ... the order was preparded as ordered...so many fries I was astounded...when it was served I thought I was in heaven as I have not had restaurant prepared burger prepared perfectly in the last 34 years yet alone had any burger for the last 3 years.

I want to thank you all for a perfect hamburger experience as it truely made what usually is a very painful day into a moment of happiness...Again thank you...

As for the poor customer service reviews....after reading through most all of them...maybe weekly mtgs with staff focusing on customers and employee behavior however not my business should...