Einstein Bros. Bagels — Restaurant in Maryland

The 3 stars are for excellent coffee and consistent food. Everything else sucked and gets no stars. My first review: Food is consistently good. Coffee is excellent. Customer service is 'Meh and always slow.

My 2nd visit: Coffee is excellent. I received a order that was SIMILAR TO what I ordered but definitely not what I ordered; I almost was going to eat it anyway but went up to address it. I was told "it'd just take a minute" to make the right order, so I told them 'thanks, sure!' I was then refunded for what they served me but then CHARGED for the fixed/correct order, which shocked me! It's been 15 minutes and I have yet to receive the fixed order..was just told they are now out of the kind of bagels I had come in to order..they're teetering on the edge of losing my business completely! I told them so...

I have eaten here before with no issue. However, I attempted to order on the app this morning and received an order confirmation, as well as funds removed from my bank account. When I got to the location, I was told they didn't have my order in their system so they wouldn't give me the food without paying a second time. I showed the cashier my confirmation, verified it was the correct store, showed her the funds removed, and she still refused to serve me without me paying again. She told me that if I found out I was double charged, she'd refund me, but after showing her I'd already been charged once I didnt trust Id get my money back if I tried it a second...

These people have a hard time communicating the most simple thing. I asked for a regular iced coffee because the gentleman told me that was the size for the bigger cup. Common sense would have told you to inform the customer there’s only 2 sizes; small and large, if everyone doesn’t follow the same guidelines. I wait for my drink to only find out she made me a small coffee drink. I was in a hurry so I had no time to wait for them to remake it. But come on people, explain the sizes to your customers, very simple. Besides that I...