Noodles and Company — Restaurant in Maryland

I ordered online for pick up. I arrived and my food was ready. Great! So I thought…problem #1 no utensil in the bag …Problem #2 I got all the way home and noticed my noodles were over cooked to the point it looked like a rope in sauce. (Please see pics) I found 4 ropes of noodles. It looked absolutely disgusting. Barely no sauce. … I called and spoke to a manager who not once apologized but said “okay”. I asked what “okay” meant and he said he will remake it. I left home again and had drive back. I get there and the manager never looked at the food that his cook was sending people home with (BEWARE). He gave me an expired coupon for a free bowl. I had to asked the nice cashier if this coupon was valid which she stated was expired. He left and came back with a buy one, get one free coupon that you can get in the newspaper. He did make me some 5$ cheesy bread . The bowl that he remade was dry and nasty. GOOD CUSTOMER EXPERIENCE SHOULD BE NUMBER ONE, there’s so many competitors out here making the same NOODLES. CUSTOMER EXPERIENCE IS WHAT SEPARATES THEM.this was my favorite location but for quality I will take the drive somewhere else.

DO NOT GO TO OWINGS MILLS LOCATION. LITERALLY wasted my money on oodles and noodles. To give a customer who just ordered online and had to drive alll the way back to return their food ….a “buy one and get one” free coupon????!?!? Had to post this to my...

Not a very good outing at Noodles & Company in Owings Mills. My wife and I showed up last Friday evening we decided to get two orders of the Japanese pan noodle. service wasn't too great because these guys were in a rush to clean up and go home we decided to dine in it was brought to us within 15 minutes. when they set my order on my table I was extremely disappointed the portions were so small you would have thought that they were intended for a small kid I have been coming to Noodles for the last three years and I love it but they are really cutting back on their portion size. They also forgot to put in a few key ingredients like my mushrooms and my broccoli. I always seem to have a problem with those guys not putting enough sauce on my dish but this time I told them that I wanted extra sauce and didn't mind paying for it when it came to my table it was still very dry I had to pay for another side of sauce I have been running out of patience with Noodles & Company the last three to five times I've been there but tonight was a new low I think I've done with the establishment all together the sad thing is they have great amazing dishes but I think it's time to pull the plug on...

I walked in and was greeted but felt forced it was a female the only one on shift to be exact that I saw however I was only trying to grab a quick bite and I’m new to the area just moved in April. This was my first visit and will be my last! It was very dirty trash showing all on the back floor where food was being fixed and cooked as well. All I could do was look at the trash on the floor behind the cashier while I ordered. Ok so I order my food and take it home I’ve noticed the noodles are over cooked they are sticking together, I have macaroni pasta mixed in my butter noodle bowl, the worst part was I saw random spots of pasta sauce in my bowl as well like they took food from the bowl and reused it kinda thing … it was just weird I was just there around 9 pm I wish I could call the store to complain but I can’t they are closed A big disappointment for this location to be this way and it’s in owings mills.. The girl attitude sucked and the food sucks.. The store is dirty that should have been my...