Captain D's — Restaurant in Matthews

On November 18, 2022 around 5 PM, my sister visited this restaurant and placed her order at the drive thru and drove home. When she got home, she realized she had someone’s Uber Eats order. She drove back to the restaurant and attempted to go inside but the doors were locked. She went to the drive thru and told the cashier she was given the wrong order. The cashier told her pull around to the window. There were 2 cars in front of her. She asked the cashier why she should wait after 2 cars. The cashier said only employees are allowed inside. I called the restaurant and spoke with the manager who instructed my sister to pull to the front and she will bring out her order. My sister did so and no one came so she backed up and went to the window where she asked for her food. The manager was rude and lunged her body at her as she gave her food to her and told her that she had told her to go to the front. My sister is a regular customer at this location and was frustrated by this poor service. My sister was angry and had she not had to go to work in the next hour, things may have escalated. I called the store and spoke to the assistant manager and told her I was wanting to make a complaint and she told me to hold for the manager. I was on hold for 5 minutes and no one came to the phone. I called back a couple times and each time I was met with the voicemail. They managers and staff here need some training on customer service. We are both registered nurses and if we ever physically lunged at our patients or families...

I visited Captain Ds on Independence Blvd, Matthews NC today at 1341. They had advertisement in the drive thru stating that the fish and shrimp lunch special between 11-3pm was $4.29, add a tea for $.99. When I approached the window, my total was $11.13. The female cashier said the offer was not valid. I advised that it was posted on the drive thru menu board and showed the picture captured on my phone. A male cashier then approached the window stating "I guess its false advertisement "as he proceeded to slam the drive thru window, and then his arm were wailing, lip poked out, as he appeared to have an attitude as he explained my issue to inside staff. I was unable to hear, however, his body language said it all. The manager, Raquel, then came to the window and I explained my concern, she stated "the sign is still up" as if surprised, and then stated its expired. She then said " what do you want me to do." I proceeded to pay for my $11.13 order, however, I feel it it unfair to the consumer that posted advertising is not honored. I have been a patron of your restaurant several years, I find it unbelieveable that being rude to customers and false advertising is an...

The actual food here is decent. The service and pricing is not. I was in the drive through for over 20 minutes both times I have gone. Last night there were 2 cars ahead of me and both got their orders promptly. When I pulled up and paid I was given my cheesecake with my receipt. I proceeded to sit and wait while the young man took an order at the counter and the Older lady (Manager?) was busy writing things in a book. I waited 15 minutes, turned off my car, and finally knocked on the window. The lady looked startled and then turned around to pull my now cold to go box out of the window. When I asked for condiments she looked like it was such an imposition! I commented that this was the second time I had been in the drive through for more than 20 minutes, to which she replied, "Oh, well I'm sorry." and shrugged. When I finally arrived in my hotel the requested condiments weren't even in the bag. Terrible experience, I won't go back even though it is literally in the same parking lot...