Noodle Wave McKinney — Restaurant in McKinney

Dear Noodlewave Team,

I’ve always been a loyal customer and have consistently praised your restaurant for its incredible food and top-notch service. That’s why I’m so disappointed by what happened tonight.

I placed an online order at 9:10 PM, well before your listed closing time of 9:30 PM. Nowhere on your website does it state that the kitchen closes at 9:00 PM, so I had every reason to believe my order would be fulfilled—especially since the system allowed the order to go through.

To be safe, I called around 9:20 PM to confirm everything was okay. That’s when I was told my order would not be made because the kitchen had already closed. This was not only unexpected, but frustrating—especially given the limited options available at that hour.

I spoke with a team member who quickly became defensive when I pointed out the website had no mention of a 9:00 PM kitchen closure. I then asked to speak to a manager and was connected to a supervisor named Sophie, who repeated the same information. Rather than working to understand my perspective as a customer, she also became defensive and even called me “mean” simply because I was expressing my frustration about the situation.

She did offer a refund, which I appreciate, but that doesn’t undo the inconvenience of being left without dinner late at night—and frankly, without the level of respect and care I’ve come to expect from Noodlewave.

I’m truly disappointed by how I was treated. I’ve always spoken highly of your restaurant, and this experience was not aligned with the values of great service I’ve come to associate with your brand. I hope you take this feedback seriously and consider revising your online order policies—or at the very least, clearly communicate kitchen closing times—so other loyal customers don’t run into...

Went here with boyfriend and his family. First, 2 appetizers. Vegetarian spring rolls and fried water spinach. Spring rolls were kind of average, but piping hot and fresh. Fried water spinach was something none of us have had before. Huge portion and sauce had great peanut flavor and sweet/tangy/savory.

For entree, I got spicy soba noodles with cashew chicken. Very delicious and flavorful on my first bite! As I ate more though, I felt like it was just a tad too salty. I did appreciate the steamed bok choy on the side. Boyfriend got soft shell crab noodles. I stole some and it was sooo good. Not as salty as mine.

By the way, the portion sizes were crazy big, which is awesome cuz I've enough for lunch and maybe a snack tomorrow lol

BUT!!!!! The reason why I'm only giving them 3 and not 5 stars is 2 things.

For a party of 5, they automatically charged 18% tip. I don't remember if their menu (or anywhere else) mentioned this, but I feel like it's usually for 6+ people that this applies??

2 (the main reason). Boyfriend's mom got food poisoning when we got back.... Super bad vomiting and diarrhea.... Pretty much incapacitated for the rest of the night. The only thing she ate that no one else ate, was her papaya salad, which she said actually wasn't as flavorful as Jasmine Thai's (on Spring Creek and Custer in Plano) so she only ate 1/4 of her plate and brought the rest back home. So far, no one else is sick yet....

Tldr- food tastes great, portions are awesome. But weird 18% tip added to check for 5 people and 1 person in our party got bad food poisoning.

I might give them another try, won't ever get/recommend the papaya...

If you’re ever curious what culinary disappointment tastes like, look no further than this absolute trainwreck of a Thai restaurant. From the moment I stepped into the place, I had a bad feeling—and it wasn’t just the arctic blast of air conditioning that made it feel like I’d walked into a walk-in freezer. The place was colder than my ex’s heart, and about as welcoming.

Let’s talk about the food—or whatever sad, flavorless imitation of Thai cuisine this was supposed to be. I ordered rice and chicken, thinking, “How bad could they mess that up?” Turns out, pretty damn badly. What arrived at my table looked like it had been sitting under a heat lamp since the Bush administration. The rice was dry and clumpy, somehow simultaneously overcooked and stale. The chicken? A rubbery, lifeless slab of sadness that tasted like it had been boiled in tap water and despair.

No spices. No flavor. No care. If there was any seasoning on that chicken, it must’ve been applied with the same enthusiasm this place has for heating their dining room: none.

The staff seemed just as frozen and indifferent as the food. No warmth, no service, no explanation for why my meal tasted like leftovers from someone else’s microwave disaster. They took my money with all the charm of a DMV clerk on their fifth hour of overtime.

I don’t know who this place is fooling with their neon “Authentic Thai” sign, but there’s more authenticity in a cup of instant noodles. Honestly, I wouldn’t feed that rice to pigeons. Zero stars if I could. Do yourself a favor and eat literally anywhere else—even a gas station burrito would be a five-star meal compared to this mess....