LA Fitness — Local services in McKinney

This place is trashy! It's a shame because this place should be poppin! I started coming to this exact gym in 2018. I left for a while, then decided to come back in March 2025 because I loved this gym! The equipment, size of the gym, and incredible staff was why I came back! Boy oh boy has this place changed for the worse. This review will probably be hidden because they LOVE to shadowban bad reviews. I will give credit to some of the staff. I would come in almost daily and a handful of the employees were very sweet and friendly. Especially the kind janitor. The manager is extremely lazy, disrespectful, and has an attitude. The AC is NEVER on or NEVER works! Who in their right mind thinks this is acceptable behavior? What else are they doing or not doing if they’re willing to have something as obvious as the AC being off or broken? I asked Pete twice to make sure the AC was on, and he kindly turned it on. The look on the face of one of the young ladies who worked there when I asked him to do this, man you would’ve thought I ran over her dog! I literally carried around a small portable fan and duct taped it to the treadmill when I would run. I became tired of feeling like I could pass out from heat exhaustion. Go try out the other LA Fitness Mckinney location! Others from this location already are. Brooks, a sales guy called me & I needed to know if I was able to move a family member's current membership over to me since they’ve kept it since 2018, but do not use it. He told me over the phone that he could do that for me so I planned to go up to the gym that evening. I get there, Brooks immediately tells me he cannot move the membership over to my name, which I can understand. What I don't understand is blatantly lying about it! I was nice but I called him out for being sketchy. I decided to get the membership through my work after all of this. I didn't dislike Brooks when I met him, but he became obsessed with me (& not in the cute way!). It became incredibly apparent he was trying to be where I was as much as possible. I eventually made a light-hearted joke about it and he immediately went on the defense. You know, trying to deal with the situation with humor so he gets the point w/o having to get anyone else involved. He stopped for a day or two, then the behavior picked up again. I was cool saying hey how are ya but I couldn't even do that without him falling into his obsessive ways. I started to become scared and helpless, yet he continued to treat me like a TROPHY! BROOKS - IF YOU WERE FOLLOWING ME HOME, YOU BETTER START PRAYING FOR FORGIVENESS! I don't know if there’s something wrong with him, but take your meds dude! There was nothing more I could have done, and no employee was going to believe the whitest white girl over the black guy (BROOKS! You knew this & took advantage of me because of it! You’re 31 years old! You know better!), especially since everyone but 2 or 3 people who work there are black. There’s no white people who work there, & c’mon let's be real, I would have been eaten alive if I said something! Nobody wants to be real enough to say it, but I will because it’s true! I never had an issue with the demographics of people who worked or worked out there. Ask anyone in that building who I interacted with. I absolutely love people, I don't care what you look like. I began showing how uncomfortable I was around him, hoping someone would notice. Someone or some people did and said something. I could tell because Brooks behavior changed drastically overnight. I think I know who, but the whole situation with these people, especially one in particular, was confusing. After all this, these guys would be around me consistently yet not speaking to me, and if they werent, they were talking about me w/ each other. I don't know if this is a huge misunderstanding or if they only got Brooks away from me to gain access to me. I cannot imagine people being that cruel, but I hope I can find out the answers to all my questions soon. This place needs to get it together BIG TIME. Actions have...

I’ve been sitting on reviewing this place for the last month and a half to two months to really process why I left. First and foremost, the biggest reason was Kids Care! My daughter has been with me every single time I worked out at UFC fit, Cowboys fit, And now crunch fitness. Those places never complained about my daughter ever. Miss Mayta Her supposedly been there for 17 years. Previous review from Savannah she said it perfectly. From the time that I got a membership there, the services went downhill. And at least 2/5 of the time, I had to pull my daughter out of Kids Care for one reason or another. Whether I was a bad parent or not. And having to contact People who watched her to see what her behavior was around other kids. Wasn’t my daughter, it was the person watching her. Also, a very scary thing about LA Fitness was the fact that at one point, they hired two helpers for The lady, put them to work the first week they could, only fire them because they couldn’t pass the background check. With that being said, what are people who can’t pass background check doing around my daughter!?!?

Secondly, one of the trainers, Clara was totally Disrespectful and unprofessional. Only one week to be in a member there, I got shoot out by her because I was using the punching bags as she was teaching in class. I was at the gym I couldn’t get to the bag. I couldn’t put my daughter in Kids Care. And I really wanted to use the bags. how she handled me in front of everyone was absolutely disrespectful and I shouldn’t be the one that had diffused the situation.

For the most part, the equipment was fine. But it wasn’t well-maintained. For the most part if another member saw you waiting for something, they would work with you and finish their set so you can use the machine next. The dumbbell area, was always overcrowded though.

The basketball court used to be super accessible and they used to have balls for you to use. Other gyms had basketball courts would require you to check out a ball. In order to prevent stealing. Doesn’t do that. And you have to bring your own. It wasn’t always like that, but eventually they got sick and tired of replacing the balls.

The staff was amazing When I first got there. But after a month, the people who replaced the staff were lazy, Not very intent, and also very shortstaffed as well. Very unprofessional.

The cycling room was actually pretty cool. And so were most of the cardio machines. However, back to speaking about the studio, if a class was not going on, The front desk would turn off the lights from the front. Either you would have to go ask them to turn the lights on, and hear a bunch of bullshit excuses why they can’t turn them on. Or, they would ask if people are there To use the space to justify turning the lights on.

So with no lights or cameras, it’s an unsafe place to be for men or women.

Overall, it was not a total experience is the reason why I gave it to stars instead of just one. The people at the snack bar are very friendly, there’s a gentleman there who helps out with Kids club that is super amazing and the machines are very useful. But with all the other complaints that I have with it, I will never go back to the...

I visited this LA Fitness location recently and was really disappointed with the condition of the locker room and bathrooms. There was no hot water in the showers, and no paper towels available anywhere in the restroom area. These are basic hygiene necessities, and it’s concerning to see them overlooked.

When I asked the front desk staff about it, they couldn’t say when the hot water would be fixed, and regarding the paper towels, I was told, “maybe we’ll get them tomorrow.” That kind of uncertainty doesn’t give members much confidence that the issues are being taken seriously.

This isn’t about being picky—it’s about expecting a clean and functional environment, especially in shared spaces like locker rooms. I hope management takes this feedback seriously and prioritizes fixing these issues as soon as possible.

Thank you,

———————————————————————— I wanted to follow up on my previous review. Unfortunately, as of today, the issues I raised—no hot water in the showers and no paper towels in the restroom area, still have not been addressed.

It’s disappointing that such basic hygiene concerns have been left unresolved for over a week. Members deserve a clean and properly maintained facility, and it’s concerning that these ongoing issues haven’t received the attention they require.

I strongly urge management to treat this feedback with urgency. A functioning locker room and bathroom are not optional. they’re essential for a gym...