El Pollo Loco — Restaurant in Menifee

I wanted to share my experience at this particular location. I will not be coming back. I came to this location earlier this week and ordered food it was average and not as fresh as other locations. However, it’s the closest one to my house approximately 15 mins away. I noticed the chicken always seems dry, maybe old? My churros had no cinnamon and sugar. Whatever, stuff happens.

On my second visit this week I ordered the following. 4 churros, Chipotle Chicken avocado burrito, 2 chicken salads. After leaving with my order I went to drop off my daughters salad and churros at her place of work. I then noticed salsa was everywhere -!and my burrito packaging was open - which caused soggy tortilla. Not to mention not a single salad dressing for the 2 salads. My daughter decided to keep her (1) salad and churros.

I returned to the store to see what my options were. I preferred a refund of the remaining items but would have also accepted the items remade with the dressing.

I was met by the manager on duty Lucia. I explained what happened to Lucia and she was not apologetic, she didn’t sympathize with me. She questioned me and said, “it came like this?” I replied Yes. She acted like I was inconveniencing her the entire time. I’m shocked at the lack of customer service and leadership from Lucia. Lucia does not belong in ANY role as a leader or customer service. I am disgusted by her behavior. I asked if there is a way to contact a supervisor of hers she said I can email corporate. I completed my survey, emailed corporate and am writing this review. I hope this review not only reaches someone and aids in a retraining of Lucia but let’s other possible patrons know to not stop into this location unless you was a disappointing and below...

This trip to El Pollo Loco was bad.

The drive thru line was long like an In-n-Out would be, but it wasn't moving. My wife and I thought we would just park and order online and walk in to pick up.

We ordered and waited and when it was time, she went to pick up the food, but they had locked their doors with a note stating to call them. Others were waiting outside as well and it was around 45 degrees outside. You could see people shivering while they wait; it was weird.

Once she called, a lady came out and gave her food and said everything was in the bag, except she was handed a drink and we didn't order one. She immediately looked in the bag and called back to her that it wasn't hers after she walked away. She took the food from us and gave it to someone else. The employee got locked out while handing out the food and couldn't get back inside. She stood out in the cold like the rest of us, knocking and knocking, trying to get a coworker to open the door for her. About 5 min or so and she was back inside.

People were frustrated and cold waiting for their food. Though our order was ready per online, we got it about 15 minutes later. We were missing our sauces and tortillas from our order and the chicken was really dry.

The experience was bad and we suffered with others, if it was waiting in the cold or if they were stuck in the drive thru line. I wouldn't recommend eating here unless maybe it is slow and you only want your food via...

I came inside and The lady “Latrice” was extremely rude and short handed with me. I was trying to order my food and she had an extremely rude attitude from the start. She made it seem like asking for salsa was an issue, as well as asking for straw, and utensils. She sighed and sounded annoyed when I asked to change my order to 3 pc combo meal instead of an 2pc and when someone came to help me she was being rude to the other employee as well. She’s very unprofessional and seemed to cause a lot of turmoil within the back which delayed my food coming out. She’s very very rude and treated me as if I was wasting her time. Probably never coming back to this store, she made it unwelcoming and a hostile environment and I’m a customer so I could imagine how her employees feel. I just wanted food and I felt like I was the issue. It took me 8-12 minutes to get my food and she kept leaving the front unattended. I asked her when my food was coming out because I have to go to work (I’m on my lunch break) she told me “it will be out when it’s ready” and gave me a stank face. Very rude! very unprofessional! very loud practically yelling. She yelled in the back “3PC chicken they changed there mind” rolled her eyes and looked at me with a stank face as if asking her to do her job was chore. Hopefully next time I come Robert is there to serve me. I come often and he is always happy to serve, extremely kind, and in...