Charleys Cheesesteaks — Restaurant in Mentor

I told the cashier what I wanted then the steak sandwich comes back with cheese..I said I didn’t want cheese then the women on the line says “did you say no cheese” , I wouldn’t of told you to take it off…but I simply said “yes” then she ripped it off the top and throws it as the trash can(it ended on the floor). If I knew it would be that big of a deal I wouldn’t kept my money! When I first ordered the cashier sits my drink on the other side of the drink dispenser so I had to walk back to get it (but didn’t do it to the two older women in front of me) it’s just unnecessary pettiness! I don’t understand just give me what I paid for. The most shocking part was telling people to submit reviews with...

I went here the other day for my lunch break and I wanted to order a gourmet fry and add chicken and mushrooms to it but they told me I could not Even though you can pay to have those things added to a sandwich they told me they would not put it on fries and even though I offered to obviously pay for the additions they told me it's something they could not do which I think is ridiculous because if I can pay to have it put on my sandwich or pay for extra why can't I just have it on top my fries I've been going there for my lunch breaks for a little over 2 years and not that it matters to the company but I will not be going back because I think that is an extremely...

I genuinely don’t know how people order from here, let alone are repeat customers. I got the Philly Cheesesteak and it was the most bland sub I’ve ever had. Their fries tasted like they were deep fried with plastic, no taste. I got a cheese sauce with my food and that also tasted like plastic. The more I ate my sub the more I was mad that we wasted $30 on a meal for two people. My husbands sub was the Bacon 3 Cheese and the only saving grace in his sub was the bacon. Literally any other restaurant in the mall would be 1000x better, and much more deserving...