Grandy's — Restaurant in Mesquite

We're visiting the DFW and from an area where there's no Grandy's so naturally when we see one, we'll stop to eat at that location. This has to be by far the worse location we've ever eaten at. Walking in at 7:45pm the 3 employees in the front almost looked at us like, "why did you choose here to eat"!! We walked up to the counter and weren't greeted. We stood there while they chatted amongst themselves and finally when the cashier was done talking she turns around and says oh yall ready to order? My husband orders my combo and then TRIES to order food for himself but everything he wants, she replies we out, we out, we out! Its not even 8pm and you have no food cooked in a very popular area on a Saturday night because you're ready to go home!! Smh So my husband ate what I got because according to the lady thats all they had chicken fried chicken or steak! Its 2hrs to closing according to the website and there's nothing made not even cinnamon rolls! Anyways we got our food and it was flavorless! The gravy was literally a watery mess and the steak was drowning in this gravy and you could still see the steak because the gravy was that watery! Everything was maybe luke warm too. Very poor customer service by the employees there tonight. The lady proceeds to lock the side door nearest to our vehicle while we were eating. Trying to leave the lobby, they made us walk a longer way to our car with a baby because the guy wouldn't unlock it to let us out through the side entrance! It was cold and raining. He said it's locked at 8pm no exceptions. While eating we saw a few people leave because they thought the lobby was closed. I'm not sure what the policy for Grandy's is for closing the lobby area but they should at least have a legit sign posted from CORPORATE on both sides of that door that it's locked at this time and to use another door to enter the establishment. Usually ALL doors remain open during business hours. Just thought that was weird to do also. We will never eat at this Grandy's!! P.S. THE HIGH CHAIRS NEED TO BE THROWN AWAY! THEY ARE NASTY AND GROWING MOLD...

Went through the drive-thru....nuggets and fries is all I ordered. Mrs. Adonnica the manager on duty took my order. Failed to mention it was going to take forever. I pull to the windows the male takes my money. Still no mention....you know you're waiting a while when you put your car in park. Then the guy comes to the window and says pull to the front. I asked if he was sure cause I've already BEEN waiting. He said it would be about 5 minutes. I pull the front give them 10. I see my nuggets. It's not even 8:30pm and they have the doors locked. So I knocked on the window and asked what's the hold up. Lady comes to the door and say we're waiting on fries. Fries??? I could have sworn chicken takes longer than fries....what did you give the last of the fries to the one car thay was behind me? I asked for a refund and told them....all that time waiting I could have gone to dine in only restaurant. I understand nuggets but why don't you have fries ready? And the whole time you have one guy on break in the lobby. Probably the real cook cause the one back there needs some assistance. 3 working in the front constantly starring at the monitor with all the orders like they really moving some cars along. I guess I'm expecting too much. No customer service. No sorry. No offer to make it right. Over 20 minutes to end up...

So where do I start l. So one day I was already in a bad mood but I decided to go to Grandys and get food for my family (because we all Love Grandys) so I go through the drive-thru and I was told "Oh we don't have chicken today" that floored me but no apologies or suggestions for possibly something different, but alas nothing so I had to go through Chicken Express and Taco Casa because not everyone here likes Chicken Express so I ended up spending more money than I wanted to...fast forward to March 7th I went to Kroger's and decided while I was out I was going to buy my brother in law breakfast and something for my sister that I was going to take it to her job. So the website states they were open at 6am but it was around 7:30ish and I pulled in the drive thru and when I was asked could they help me I started giving the young lady my order just to hear her say I'm Sorry but we're closed because we don't have a manager and then it went dead silent. So I had to go to Denny's and again paid more money than I normally would not have spent. This Grandys service unfortunately has not been the same and I had gone downhill and that's ashame because I love their baked beans and the rolls if their hot. Thanks and hopefully this location will go back to being Awesome and on point with their food and customer...