Jimmy John's — Restaurant in Mesquite

Ordered a giant Beach Club at the drive thru on Sat afternoon. Once we arrived home, I noticed the sandwich was missing the turkey breast. Not sure how they missed that but things happen. So the sandwich was only made up with veggies and cheese. I called the store and the same person Cassandra who took the order through the drive thru answered and I explained what had happened. She apologized and offered a $20 credit and asked for my name and number. I decided to go the next day during lunch and the employees there couldn’t find me by the number I provided even though I explained the situation and even told them the employees name. The woman working there ‘supposedly’ told me that she would go ahead and give me the credit but at the end still charged me $5 and some change. It wasn’t until I got home that I did the math and wouldn’t have minded paying the extra since I got another type of giant sandwich but my total should have been about $1 and some change.The $5 charged only reflects on my bank account and not on the receipt that she provided me. Emailed corporate and I haven’t heard back. Please make sure the employees are making the sandwiches properly and charging the...

Do not go!! Bad service and very frustrating. Walked in with my family at 6:50 PM on a Thursday night. They said they ran out of bread and I would have to wait 20-30 minutes. Meanwhile I see a whole tray of bread out sitting in the rack. I asked what about that bread. They informed me sorry we have no bread, the only thing we can serve you is a “Unwhich” basically a lettuce pile of mess.. clearly mgmt needs to have a discussion of how to properly plan and put a tray of bread in the box and push go when you are running out on last tray, secondly they lied and just didn’t want to make our family dinner as the handful of employees want it easy.. very rude about it and not willing to...

I had the pleasure of ruining this JJ crews relaxing day by ordering a million sandwiches. The team were all very sweet when I annoyed them with my small talk as they slaved away in their incredibly sandwich artistry. Veronica made ordering everything painless as I attempted to pick what I wanted in all my indecision. Alyssa allowed my Ghibli banter as I remarked her totoro chucks as the rest of the team just laughed it off. They had Alex on kitchen duty but even he made the atmosphere upbeat. Awesome place for a quick snack or dine in. Thanks a lot to Veronica, Alyssa, Erica, Jackie, and Alex. Will be...