Queen Miami Beach — Restaurant in Miami Beach

To start, we were seated 30 minutes after our reservation time and when we were seated Milosh poured water into our glasses, never leaving any water on the table and never asking anyone if we would like to order any drinks. Instead we had to ask him for drinks and when they came out they were distributed incorrectly.

Upon receiving our food orders, one entree was forgotten and everything was just placed in the middle of the table. Everyone had to try to figure out what was theirs instead of them just placing the food in front of the individual who ordered it. Additionally the server did not ask if we needed any more water or drinks and almost the entirety of the party had empty water glasses. After we were what he assumed to be as "done eating" all plates were picked up without being asked if we had actually finished our meals. No one was asked if we would like to have the remainder of our food to go either, it was just taken. Everything seemed to be rushed so that they could get us out of there.

As I was celebrating my birthday, a trio of desserts was brought out as well as a birthday cake I had called and asked ahead of time if it would be okay to bring and was told that it was possible but that a $10 service charge per person would be administered for serving the cake. I had no issues with this and agreed. The cake was placed in front of me with sparklers and as soon as the sparklers went out, the cake was taken to the back to be sliced without asking me anything. The cake was on the table for a minute and then it was taken without me getting photos of it; and again it was a birthday cake that was custom designed & made to order. I asked to speak to the server about my discontent with this and the response I received back was the worst customer service I've ever experienced.

I told Milosh that I had called and spoke to a reservationist about bringing it and being charged a $10 service fee per person for it to be served to us and while I understood that they would slice it, I did not know it would be taken immediately from me once the sparklers went out without being able to take photos of it. He proceeded to tell me that when I called they told me it would be cut so I knew this and that they did their job in cutting it "even though most people don't bring their own cakes because we have our own desserts for you to buy so we served it to you." The manner in which he spoke to me was condescending to say the least and instead of any attempt at consoling me or being understanding of the situation he proceeded to say "what do you want me to do, bring you out a new dessert and ask you when to serve it?" At this point I asked to speak to a manager who's only point of correction was to waive the service fee for the cake.

Understanding that I could not get my cake back I just thanked her and moved on. Then when we received our bill. We were charged $115 for the dessert trio that was brought out along with my cake as well as $36 for four bottles of sparkling water and $36 for four bottles of still water. Our water was refilled maybe once.....I did not say anything about this but rather asked why we were charged for a dessert that no one ordered. He proceeded to tell me that my friend ordered it and when I asked him who, he approached the guest and was told by the guest that he did not in fact order it. Another member of my party didn't want to deal with any more issues so he told Milosh along with the manager I spoke with earlier that he would pay for it because they said no matter what we had to pay for this dessert. I reiterated that absolutely no one in the party ordered it and he just proceeded to argue with me. My cake was also never even given back to me so I can assume they either threw it away or split it amongst themselves.

For someone who's worked in the service industry for many years as well as coming in to celebrate a special occasion, the service was astonishingly extremely poor. To spend $1600 to dine somewhere, I would expect to be accommodated and at the very least not be disrespected...

Restaurant is called Queen, but treats guests as peasants. On top of that the staff are all liars and are solely after your money. I booked the experience to celebrate my 30th birthday and had only regrets the entire night. My birthday always just happens to always coincide with Art Basel and because of this the "hostility" industry creates "new rules". When I originally called the restaurant first week of November, the staff notified me about the $1500 alcohol minimum for the 9th of December. I really wanted to specifically book the round table with velvet sofa on either side of the DJ stand and had asked to speak to the manager. A male manager (he never introduced himself) had called me back to assure me that if I follow the process of signing the contract, provide photocopies of my ID and CC and pay a $750 deposit, that I will be able secure the exact table I wanted. Additionally, I requested that there would be two separate bills: 1 for the alcohol that I wanted to cover all myself and a separate bill for the food that I was told could be divided among by guests. In reality when I arrived at the restaurant I was given a completely different table - an oval table right next to the round table I had requested and for 5 people not 6. It was quite crammed and we had to numerously request another chair to be added for my guests to fit properly. Furthermore, when I asked the two female hostesses to get the table I originally reserved they confirmed it would be possible as the people that were sitting there when we had arrived had just ordered their bill. Then this manager named Partick comes out of nowhere and tells me that no we cannot have that table. He was quite rude when speaking to me and said that the table was given to 12-year old clients of Baoli. I have no idea what Baoli and Queen have in common as I don't remember that being part of David Grutman's Groot Hospitality empire and was very upset with the situation. It wasn't my first time dining at a Groot owned restaurant and that is why I choose to go with Queen. A big mistake.... After trying to calmly speak to the manager (in some staff only hallway next to the kitchen) and describe what I was promised during the reservation booking process, the manager told me that if I don't like what I was given I can leave together with my guests, but that doesn't guarantee that the deposit will be returned as we did arrive and it was "Art Basel". As a result, I felt extremely cornered and had no choice but to stay... Where else would I take my guests at 10 PM during the peak of Art Basel?! And instead of offering some sort of compensation for the mistake of the staff, the terrible treatment just kept getting worse. The food was mediocre, we waited for the sushi for almost an hour. The main course fish was served cold and the shishito peppers were quite undercooked, almost raw and quite uneatable. I had also ordered a bottle of Champagne and Tequila from the bottle service menu to cover the minimum spend on alcohol. Furthermore, I had also ordered the big dessert platter and once we stood up a bit to dance, the waiters just kept taking away the food and plates even though you could see that we were still picking at the dessert. Once we were ready to consider checking the bill the server denied me the option to split the order into two bills as I was promised when completing the reservation and said I can only put 1 card down for the entire bill. On top of that, the waiter didn't even consider mentioning that we still had $300 left to spend on alcohol and instead of offering us to order something else - just placed a charge for $300 for "limit not met". I had never had such a terrible experience and been lied to by manager's of establishments that consider themselves "top of the list". If you want to feel like a total FOOL then Queen is the place for you, otherwise I would recommend avoiding this place, there's plenty of better options in Miami for the same price tag that actually treat you...

I recently had the unfortunate opportunity to visit Queen Restaurant, and I must say it was one of the worst experiences I have ever encountered. The establishment's discriminatory and judgmental practices, particularly regarding their so-called "dress code," left me deeply disappointed and frustrated. Upon arriving to the restaurant, I immediately sensed an unwelcoming tone from the "Door Man" Ali. It became apparent that the "Door Man" at Queen Restaurant engaged in racial profiling, as he selectively enforced their dress code guidelines. It was disheartening to witness how individuals from certain racial backgrounds were targeted and subjected to unfair treatment, while others seemed to be exempt from such scrutiny. The dress code policy at Queen Restaurant was not only discriminatory but also arbitrary and unfair. It seemed to be used as a tool to exclude and marginalize certain individuals rather than maintaining a standard of decorum. This practice is not only morally wrong but also goes against the principles of inclusivity and diversity that should be upheld in any reputable establishment. As a customer, I believe it is essential to voice our concerns and demand change. Discrimination and racial profiling have no place in our society, let alone in a restaurant/bar that should be a space for people to come together and enjoy a meal/drink. It is crucial for Queen Restaurant to reevaluate their policies and practices, ensuring that they treat all patrons fairly and without prejudice. I urge the management of Queen Restaurant to take immediate action to rectify these issues. Implementing comprehensive training programs for staff members on diversity, inclusion, and anti-discrimination practices would be a step in the right direction. Additionally, revising the dress code policy to eliminate any potential for bias or unfair treatment is necessary to create a more welcoming and inclusive environment. In conclusion, my experience at Queen Restaurant was not only disappointing but also highlighted the urgent need for change. Discrimination, racial profiling, and unfair dress code practices should be unequivocally condemned and eradicated from our society. I hope that Queen Restaurant takes these concerns seriously and works towards creating a more inclusive and accepting environment for all customers.Not only the ones Ali "Door Man" approves! I call for action! Mathieu Massa the owner claims to be "mr Hospitality" but seems this is a common accurance at Queen just read all the 1...