Tao Spa Miami — Local services in Miami Beach

I had two massages here. The first was very good even though the woman working the check in desk tried to get my mother and I to do a couples massage set up moments before walking in. My second experience was terrible. I had booked two massages again, one for me and my mother online at a specific time, with specific massage therapists. I received a call about an hour after booking asking us to change times. We did as we were assured the therapists would remain the same. As we are on our way to the location I received another call confirming my mother’s appointment, with no mention of mine. Red flag already. We get into the location moments later and they said I did not have an appointment even though I had spoken to someone at 10 this morning confirming both of our appointments just changing the time. So now they are saying their system messed up my appointment and my therapist was no longer available and they pulled a random therapist to take care of me instead. I asked them to explain what had happened to my appointment since 10:00 and they said they weren’t sure. I get into the massage which was only okay, definitely not what I had booked, and the massage did not get finished as my therapist had a knock at the door and she hurried up to end the massage stating she had another client. All the way around disappointing and unprofessional experience. After the massage the woman at the desk told me that they had given my original booking to someone else moments before I got there. I’m still stunned on how poorly this was handled. Before leaving the woman said next time I book to ask for her directly, if she couldn’t give me an honest answer about everything that went wrong for my appointment today, how can I trust them with my business? Will not be returning for all of the reasons stated above. I would rather spend my money on an establishment...

The masssge therapists were very good and the staff was friendly. The 3 stars were because: The beds were on the warm side, in conjunction with the rooms being warm (a little sweaty) and there was a buzzing noise that kept going off and on near my ear, so I couldn't get quite comfortable. We did the couples massage. I paid for 75 mins and was disappointed that we didn't get our full massage time. Our appointment was at 3:15. We got back in the room at 3:30 because they had to clean up the room. We were taken back and were given instructions. We took our clothes off and got situated. I assume we got started around 3:35 or so. When we finished, we put our clothes back on and I fixed my hair, which was put up so it wouldn't get in the way during the massage(which I assume took 5 mins or so) and we were out the door at 4:43. Our massage may have been 60min or a little less, so I overpaid for the service we received. I did ask the receptionist, who kind of stumbled on words, when she looked at the time on the receipt. It was Father's Day and I didn't want to raise a fuss in front of my fiance so...I just left.

UPDATE: 6/27/18. I received a call from Roland, the owner/manager of Tao Spa last week, after he seen my review. The fact that he called and was sincerely concerned with my experience was awesome. He genuinely cared that his therapists were doing a top job and wanted to know how they could do better, as a whole. He explained the noise(was the aromatherapy machine) and is working on that. The beds, he explained, can be adjusted at our request. Next time I will let them know if it is too warm. He also said he would put minutes on my account for any time that was lost..and they will add it to the next massage. It was a simple misunderstanding that was resolved with excellent customer service skills!...

So I went there yesterday since I needed to get some knots out between my shoulder blades. The reason why I'm ok with one star is because the staff is just super nice and the place was clean.

Before we started the girl asked me what I needed to get worked on. I told her specifically my shoulders and especially my shoulder blades. We started the massage. I paid for a deep tissue 90 minutes. For starters this was not a deep tissue. I've been getting deep tissue massages for years because I constantly have knots at the same places. I do know what I'm getting myself into asking for a deep tissue and I enjoy the feeling after the knots are out so I don't mind the pain in between to get there.

She started working on my lower back which I thought was just her starting point. I've personally never seen that or experienced it that way but I Gabe her the benefit of the doubt. Working on lower back is very dangerous if you don't know what you doing. And granted I should have stopped her at one point.

. It did hurt but since my back was kind of messed up I let it happen thinking she know what she's doing. Little did I know that she's gonna stay on my lower back the entire time and is not going to work on my knots like I needed to get worked on. On top of that I have so much pain at this point that I can't even lay on my back or touch it. I'm having a hard time getting up and have pain at places I didn't have pain before I got the massage. Like I said the staff was nice but nice staff is not gonna fix this at this point. I can't do my work out since I can't really move at this point and I just feel horrible.

Definitely not going...