Auntie Anne's — Restaurant in Miami Township

Never had a bad experience at this location until today. 👎 Typically the line is long, as to be expected but TODAY customer service interaction was at its WORSE! As by the pics you see they had pretzels available..however I was told it would be a 12 min wait. 12min turned into 25-30min, along with a staff member yelling at me for taking a pic of the pretzels available, even told me not to come back. I requested to speak to the manager & his response was all the pretzels were being made for Door dash & it would be another 4 min. As long as I had waited…ppl getting orders filled…why was I still waiting? As too, I’m in management, the RIGHT thing to do was to take care of MY order & apologize for the extreme long wait…not to mention how he could not control the tone & anger of his staff clearly showed his lack of management skills and professionalism. I will no longer patronize this particular establishment. Super unorganized & rude...

We came for a few pretzels and a couple drinks. It became obvious from the beginning that these workers were socializing, even with a “customer” at the other register. We ordered 2 mango frosts, just for the cashier to tell us that the mango was out and asked if we wanted a different flavor. We chose watermelon. Then they didn’t have watermelon. So we took them off completely and just went with the pretzels. When we went to pay, she became distracted by the other workers and forgot to give us our change. Then to top it off, they ended up having mango. One of the other workers made it. Our cashier told her that we changed our minds. Instead of offering us the drink, she offered it to the other customer or “friend” that was at the other register. This whole interaction was probably about 10 minutes. The workers are super unfocused and clearly don’t have any interest in guest...

The lady working the register yesterday was just downright unprofessional. I waited 10+ mins in line, finally get to the register. She was more concerned about music not playing, than acknowledging or greeting us as guest. Once she did finally acknowledge me, she was not friendly in the slightest. Told us that they don’t sell pepperoni pretzels- but it is literally on the menu. I’ve waited in the past for these, and that is not a problem at all. But she didn’t even give us the option to wait, and it was 2-3 hours before close. So we left very unpleased with the lack of services we received today. This was not a causal stop for food while we were at the mall… we specifically came to the mall JUST for Anne’s Pretzels for my 6 year old child, just to walk away empty handed and completely...