Panda Express — Restaurant in Michigan City

As someone who works in Human Resources, I understand that every customer interaction is an opportunity to represent your brand. Unfortunately, my experience at this Panda Express was a textbook example of how poor service and leadership can damage that reputation.

When I visited, the store was out of almost everything. What remained in the food trays looked old, dry, and completely unappealing. We were told we’d have to wait nearly 20 minutes for fresh food to be cooked — something I would expect from a full-service restaurant, not a fast-casual one.

What truly pushed this experience into unacceptable territory was the behavior of the young woman serving us. Her name started with an “A” and she was wearing a black shirt, which I understand typically signifies a leadership or management role. She was incredibly rude, sarcastic, and condescending — speaking to us as if we were a nuisance or just plain ignorant. For someone in a position of authority to act this way is deeply concerning, and frankly, it reflects poorly on the entire operation.

The only redeeming part of the visit was the cashier, who was kind, courteous, and professional. His demeanor was a breath of fresh air compared to the rest of the experience.

This visit left me both frustrated and disappointed. With leadership setting such a poor example, it’s no wonder the store felt disorganized and unwelcoming. I sincerely hope this location reevaluates its training and...

Stopped here on a trip to eat and there was three of us. There was no noodles ready and it was lunch time. We each picked out what we wanted and when they told they would bring it to us they bring my daughters and my sons. Of course mine doesn't get brought. So I wait and wait and wait at least 15 minutes and I go up front and I say can I at least have my proteins so she does that. And I say so you'll bring the noodles mine and my daughters when they're ready. She says yes. We all were almost finished eating and I looked up and seen that they were dishing out the noodles to people in line ordering food. I walked up and I said can I have my noodles and she said what noodles. I said the noodles that was supposed to come with mine and the extra side of noodles. My daughter placed an order for her and I paid for with a dumb look on her face. She proceeds to give me the noodles like I was making it up. Terrible service. The noodles were...

I placed an order through the app so the food would be ready when I got there. However, when I arrived they were out of one of my entrees and I had to wait 15 minutes for my order. Then when the employee finally bagged my food, one of the entrees was in a small box. She's put the box in the bag upside down and it leaked sauce all over. There were 4 employees that I saw while waiting for my food. But only 1 was taking orders, dishing up food and ringing people up. One employee was sweeping the floor, another was walking around taking pictures and the third was busy in the back but kept getting called up to the front to cook the food for the entree I was waiting on. All the while there was a line of customers to the door. This place seems in desperate need of a manager. I will not order through the app for this location or return to this...