Chipotle Mexican Grill — Restaurant in Michigan City

The only Chipotle I’ve been to that gets orders wrong more than they get them right.

To the extent that tonight they sent me a bowl missing medium salsa, a plastic Coke Zero instead of a Mexican Coke, and two taco-size tortillas instead of the 65¢ each burrito tortillas. On top they, as they literally always do, omitted my requested utensils. Despite this all I wanted was my coupon back for the free drink they didn’t send, which was itself a replacement coupon for the last order where they just gave me no drink instead of a Coke. Well that was too much to ask for apparently because their support chat told me I’ve had too many issues with Chipotle and won’t be offered refunds anymore. Then they closed the chat, deleted the messages, and skipped past the “rate my chat” window. I feel very supported!

If you don’t have something don’t sell it. If you take my money and don’t give me what I paid for I’m not sure it’s legal to just say “no” when you ask for your money back. Shameful practice and as a frequent Chipotle customer for over a decade this is by far the worst Chipotle I’ve ever visited / ordered from. They just don’t care if your order is right and their corporate support has gone from the best in the industry (when even some small issue easily resolved would be accompanied with an apology letter and coupons for free entrees) to bot-driven broken trash and hard to understand agents who you have to basically take a course on navigating chat bots to access.

I blame this Chipotle in particular for making me start to truly hate one of my favorite quick dinner options with such a lively passion but the franchise as a whole has gone terribly downhill in recent years. I’d rather at this point eat cold, damp, leftover Taco Bell than give these scam artists...

My recent visit to Chipotle Mexican Grill in Michigan City was, for the most part, what you would expect from this steadfast chain. The process began uneventfully with an online order—a feature I always appreciate for its convenience and customization options. I selected my meal components with ease, set my pickup time, and was all set.

Upon arrival, the foresight to order ahead paid off. The line was considerable, stretching to the entrance, which affirmed my decision. Bypassing the queue, I headed directly to the pickup area. Here's where a minor hiccup occurred; my order wasn't quite where I anticipated. It took a moment of scanning, but I located my meal on a different shelf—a small detour in an otherwise streamlined process.

Interaction with the staff wasn't necessary, which on one hand speaks to the efficiency of Chipotle's system, but on the other hand, it did gloss over the personal touch one might experience in a smaller establishment.

As for the meal itself, it met the predictable Chipotle standard. The food was prepared as expected—fresh, flavorful, and in line with what I've come to know from the brand. There were no surprises here, either pleasant or disappointing, which is comforting in its own right.

In summary, the Chipotle in Michigan City serves as a reliable option for those seeking a quick and familiar bite. It's a place where you know exactly what you're going to get, and sometimes, that's exactly...

This place has a odd feeling. I came in 10:45am just when they open. Saw 5-6 workers casually preparing food for the day. They casually work, socialize with each other and at times look at me. About a min later a person told me they don’t have way of getting money. Guess the register is down. I said ok can I order online. She said yes. I try to order online but for some reason I wasn’t able to. About 11am a couple came in they went inline to order. I saw the worker making the couples order so I assume the register is back up. I went inline. First he made the gentlemen order then afterward the lady. This worker (white male with tattoo on his neck) was making a bowl for this lady. He was double scoop or 1 1/2 scoop everything for this lady. He was hooking her up. When it was my turn it was one scoop or 3/4 of scoop. For topping I name all the topping then I went to the cashier. He told the cashier what I got. I saw the price for a chicken bowl was almost $13. I told the cashier what I get. She say queso. I said I didn’t ask for queso. The worker that made my bowl told her I got queso. Cashier move the price of queso out. I ate the bowl and there wasn’t No queso in it. Don’t know why the worker charge me for queso when I didn’t ask for it and he didn’t even put queso in it. Weird experience. People here look miserable,...