Chipotle Mexican Grill — Restaurant in Middletown Township

Frustrated Review of Chipotle

My recent visit to Chipotle left me seething with frustration and disappointment, to say the least. The experience was nothing short of a culinary catastrophe, compounded by an ambiance that could only be described as chaotic and unhygienic.

Upon entering, the first thing that caught my attention was the state of the floors. It seemed like they hadn't been cleaned since the last lunar eclipse. The tiles were sticky and grimy, with food scraps and god-knows-what littering the ground. It was a literal obstacle course just to make it to the ordering counter without feeling like you've stepped into a landfill.

But wait, it gets better—or rather, worse. My brother's bowl, bless his poor soul, looked like a botanist's dream. Instead of a neatly assembled meal, his dish resembled a miniature garden with sprouts of who-knows-what poking out from the rice. I understand the concept of fresh ingredients, but this was pushing it to the point where I expected the next sprout to start asking for sunlight.

And let's talk about the food itself. Oh boy, where do I even begin? The chicken, if you could even call it that, was drier than the Sahara desert. It was so overcooked and tasteless that I wondered if it had been left out in the sun for a week before making its grand debut in my bowl. The rice, on the other hand, was a soggy mess. It's as if they forgot to drain it after cooking, leaving me with a sad, mushy excuse for a side dish.

The salsa and guacamole were no saviors either. The salsa tasted like it had been sitting out for hours, losing any hint of freshness it might have once possessed. And the guacamole? It was more like guaca-mole, a sad, brownish-green paste that had clearly seen better days.

To add insult to injury, the service was as slow as molasses on a winter day. The line moved at a glacial pace, with the staff seemingly more interested in chatting amongst themselves than actually serving the long line of increasingly impatient customers. When I finally got to the front, it was a miracle that I didn't explode on the poor cashier who looked like they were already dreading another customer's complaint.

And let's not forget the seating area. If I wanted to experience the ambiance of a frat house basement, I would have gone there instead. The tables were sticky, the chairs wobbled precariously, and the overall cleanliness left much to be desired. It was as if they had forgotten the concept of regular sanitation altogether.

In conclusion, my visit to Chipotle was an absolute disaster from start to finish. From the unclean floors to the botanical surprise in my brother's bowl and the abysmal quality of the food, every aspect of the experience left me with a bitter taste in my mouth—and not the good kind of bitter like a dark chocolate. If this is what Chipotle considers acceptable, then they need a serious reality check. I won't be returning anytime soon, and I'd caution anyone else against subjecting themselves to such a disappointing...

So my last experience at Chipotle was the Neshaminy location. You can check my review for that visit. It ended in horrible food poisoning for myself and my gf. Terrible awful experience. We were regular chipotle eaters at that location. But that visit made it out last. So tonight, we decide, hey let’s try the new one. It’s in our neighborhood , we don’t have to drive all the way to Neshaminy , and it’s brand new. We’ll probably get awesome service and clean,fresh food.

Boy was I wrong.

I entered the store about 8:45 on Saturday night. 12/7/19. Waited in a short line. Thus far , the experience has been good. It’s a little small compared to most chipotles, which shocked me considering this restaurants location. This poor planning will result in crowded, packed , awful place to visit in the summertime. Especially with Sesame place 100’ Away. Not sure what they were or thinking. Or not thinking🙄.

I get to the counter in a short time , and i place my order. 2 safritas bowls. Everything is fine , until we get to the toppings. No corn, no sour cream, no guacamole, and no chips.

Let me repeat those two items for you. No GUACAMOLE AND NO CHIPS !! Are you kidding me ? At that point, my meals and my expectations are ruined. You know when you look forward to something and get to have it. And it’s not what you want or expect? Yea. I know. First world problems. Well guess what. I live in a first world. And I wanted what I wanted. Shoot me.

Myself and the guy in front of me both stared blankly at the servers. Both completely dumbfounded,at this point, that a place that makes it profits on saying “guacs extra” could be out of guac. What in the poor planning is this ? I get it, it’s the holidays. It’s a busy season. Hence the excuses from the servers that “ today was crazy busy, were really sorry”. I’m sure they were sorry. I don’t hate them. I’m disappointed. Poor planning is planning to fail. And if this store can’t get it right now , In the dead of winter. What the hell are you going to do in summer time? When it’s peak season and there’s 147 people standing in line with soaking wet little brat kids screaming and crying for a burrito ?

Chipotle. You suck. You haven’t gotten it together. You have gone downhill in recent years and we’ll have to pray that a Qdoba comes to town.

EDIT I want to touch on something. There’s absolutely zero reason for all three of these reviews to complain of the same thing. This is a national chain. There is no reason for this store to not have the toppings available at all times. When new stores open, employees can and generally are brought in from surrounding stores to help get them started. So there is no lack of knowledge to blame. The regional manager is also to blame for...

I would like to preface this review by saying we came to Chipotle a few weeks ago and were unable to eat here because there were signs all saying that they were understaffed and all orders had to go through the website. All four of us sat in the restaurant trying to order online only to have the website crash multiple times and no one offering to help so we left and ate at Honey Grow which was a good decision. Yesterday we decided to try again. I did not want to eat too much so I was going to get the kids taco meal. I asked the employee if they had gluten free (corn) tortillas. He replied, "We have these flour ones but I don't know if they have gluten or not". So I said I will just have the taco plate without the tortillas. He said I could pick three things for the tacos so I picked chicken and beans and he said I had one more side and I asked for another spoon of chicken and he said, "I will have to charge you for extra chicken" and I was like fine, whatever. Then we move to the section where there are toppings for the tacos and he says I cannot get any of those (no salsa, cheese, lettuce, NOTHING) without paying extra, so I was like, "so if I had gotten the actual tacos it would just be meat and beans and nothing else? He said that's correct. I was frustrated at that point and said that's fine, my husband is getting a bowl and will get me an extra salsa with his bowl. THEN he rings me up and says, "That will be $15" just for mine. I was looking at a bowl that has a scoop of beans and two spoons of chicken with NOTHING on top of it, and he is saying that is $15. (The kids taco meal is $5). So I ask him if one extra spoonful of chicken is $10? He really didn't know. I would first like to say that clearly this kid was not trained and this was causing a lot of frustration for customers and him. So, I do feel bad for my response at the time because he really didn't know what he was doing. I said, "I am not paying $15 for that" and decided not to eat because I did not feel like he knew what he was doing. The others in our party still were getting food and there were some mistakes made in the ringing up of these meals (a training issue) and when the manager came over to fix it, he was very rude to our entire family and spoke to us in a way that we have not been talked to by a manager. Needless to say, the manager did not care about our business or training his staff. There is another Chipotle within 15 minutes so we won't be going back to this one. *side note, I tasted the chicken from my mom's plate and it was charred so badly that the only thing you could taste was a charred flavor. Like the scrapings of the grill. A bad manager with badly trained staff creates bad experiences...