Potbelly — Restaurant in Minneapolis

My mom and I went for lunch. Our first time ever trying Potbelly. They had 2 employees who were careless, had no proper hygiene for working with food., and they didn’t want to hear what we had to say. She ordered her sub and I ordered mine. We did the deal of the day and the woman taking the orders didn’t tell us that flatbread is not included. Second of all, how do you mess up a sandwich that someone is standing in front of you telling you what to put on it?? They put Mayo on her sandwich and she had just told them not to. Another piece of advice, unless you’re going to have tea in the urn, don’t sit it out. There were no lemonade in the containers. And that’s with every one of the 4 that were there. Behind the counter was FILTHY!! They neither one changed clothes or washed hands while fulfilling our orders. And the floor behind...

Ordered for delivery via doordash like I've done many times, and it took nearly an hour to get our food, which would have been fine had two of the sandwiches not been among the most poorly prepared sandwiches that I've ever gotten from a Potbelly. Neither of them had even close to the correct toppings on them. One sandwich had such a paltry amount of lettuce you could barely tell it was there, they forgot the hot peppers (my favorite thing about this place), there were like 4 pathetic looking tomatoes across an entire big sandwich. Then the bowl of potato soup was tasty, but too bad there were barely any potatoes in it. It was like it was the bottom of the pot of soup and all of the potatoes were gone so we just got the soupy part. The worst experience I've had from...

I love potbelly, and I was so excited when this location opened in uptown. Unfortunately I have routinely been disappointed - this is the worst location of them all. I order a certain salad from the menu every time I go to potbelly and this place never knows how to make it. Maybe 25% of the time I have ordered it here have they made it right. Every other time I have to inspect it and ask them to add cucumber or tomato or cheese etc - all of these ingredients are listed on the menu’s description. This problem is likely due to the ever changing staff at this location, but I can’t be the only person that orders salads. There needs to be clearer instructions on how to make their salads. It’s a problem when the customer had to tell the staff how to...