Trellis Room — Restaurant in Mobile

I have been to the Trellis room for several times but this recent time was a disaster! I called in about a week ago to make reservation for 19 people. However, I have to leave a message regarding to the reservation. The next day I received a phone call about the reservation. I talked to the guy and told him I have about 19 people and need to set up on next Saturday night for a company Christmas dinner. He said sure! No problem! I was glad to hear him say that. I was trying to make sure by asking him what's the latest time we all can arrive and don't want them to rush us. He said 8:30pm and the restuarant closed whenever we leave. So, it was a plus! And I was glad that he was willing to make it work for us. However, on the day of the lady up front said that she didn't see our reservation in the system and asked which guy I talked to. I don't remember who the guy was, that was the restuarant responsibility. The manager at the restaurant couldn't help us since it was their mistake and they have a gut to say the guy called to denied our reservation. Why would we go there if he called me to canceled? This is a company's Christmas party. Why would we still come? So, I have to call other restuarants at the very last minute to see if they can accommodate for all 19 of us. Thanks goodness one of the restuarant can! It was a horrible experience with the Trellis room. I would never give them any of my business and I don't recommend anybody to make...

Me and my boyfriend came to celebrate our anniversary and we were overall disappointed with the service we received. We had an 8 pm reservation and arrived early expecting to wait in the lobby till our reservation. They sat us right away which was very kind, after being seated we were not greeted for 23 minutes and we had to flag someone down to get our server. While we waited for waters we watched a birthday party being set up, get waters, and orders in before we even were able to get a server to look our way. We contemplated leaving multiple times but kept waiting because we had heard the food was good. I would normally have understanding for this if the restaurant was busy but there was only three other groups in the restaurant. When we were finally greeted and brought water we just went ahead and ordered everything since we had plenty of time to figure out the menu and knew they probably wouldn’t be back to our table until the dishes were ready. The food was okay but not at all worth the price point. While our server was very nice we once again had to flag him down to get the check to leave. The restaurant itself was small and cute but had no music playing leaving the room feeling awkward with the sounds of the bar karaoke being the only thing you could hear in the distance. We won’t be returning here but if you do go the only dish I really enjoyed was the...

Could not get a seat. As guest of the hotel and seeing there were literally only 7 tables seated with 75% still open we never dreamed we wouldn’t be seated. Plus the hotel staff had told us earlier that we would easily be able to walk in for dinner. We’d been traveling all day and looking forward to a nice dinner and drinks. I had to walk into the dining area before a hostess came over. She asked about a reservation and I said we did not have one. She said they were only taking reservations, which is dumb when it’s that empty at 6:55pm on a Saturday. We stepped away and I made a reservation for 7:15pm through OpenTable. At 7:10 I go back to the hostess but this time I’m told they are not taking anymore seating regardless of a reservation that several larger parties are coming later and they couldn’t control me making a reservation on OpenTable. After our dinner elsewhere we came back through to go to our room and at 8:30 they still had seating available. We will eat breakfast at another restaurant as I’m certainly not willing to support them after last night.

I’d love for a manager to reach out to me directly on this. The hostess could have been a lot more friendly and better explained the situation (but I still don’t believe they didn’t have room for us). The way it was handled though...