Alabama Power — Local services in Mobile

I visited today to resolve an urgent power outage. The employee at the counter was on her phone and did not acknowledge me for over a minute after I walked in. This was not just unprofessional, it was actively dismissive while I was trying to resolve a serious service issue.

I’m leaving this complaint because I expect better customer service from any business I pay money to. Ignoring customers while texting on the clock is unacceptable. Please address this with staff so other customers don’t have the...

Shaina in appliance was awesome. She went far and beyond to insure that I was taken care of. Shaina was kind,courteous and knowledgeable about the appliances she had shown me. She actually stayed after hours for me to complete my paperwork. I was very pleased with the...

Shaina and Brittany worked so hard to help me decide which washer would be the perfect for me! They were patient and so knowledgeable of every item in the store! Incredible staff and lovely personalities, thank...