I got a long review. I was staying for a week last week at Crown Reef hotel. They have this restaurant there. The first time we went here our waitress was so rude. I got a $19 salad that was supposed to have all this stuff on it. It had cold chicken and no toppings which in the description there was supposed to be a lot of toppings . The lettuce wasn’t even cut. I’m not kidding. It was just full pieces of lettuce and cold chicken. My mother told the waitress and she didn’t say anything and walked away…. So I paid the expensive rabbit food even though I only ate the small cold chicken. Then the next time our morning waitress was just as rude ! We sat down ourselves since there was no signs and only one other person there. It’s fine if we were wrong to have sat down but last time they wanted us to seat ourselves? Very confusing. She passed by us saying “well just seat yourselves then” in a rude tone… whatever I guess. You might be wondering why we kept going back! We had vouchers that were only good for the places in the hotels and this was the restaurant here so we had to use them(not to mention all the other places were closed 😮💨) ! The LAST time we went there was the night before we left to go home. OMG was it a train wreck. I waited to be seated and all the employees looked at me but didn’t even say a word. The bartender was working and this one male server was doing all the table work while 2 female servers were giggling and doing nothing while he did everything. Anyway of like 10 min standing there I just picked a table and sat down. 40 min passed by and not a soul walks over. Finally someone comes (the male server who was working endlessly). I told him that all the other employees refused to come here to even say it’ll be a wait . He told me we would get a discount for the inconvenience. We all order our food. An hour and 30 min or so pass by. We finally get out food. (No one else was getting food either so people were pretty mad). I bite into my food and swallow. But I have this weird taste. I look down RAW CHICKEN. The whole thing was RAW! I have severe panic attacks and I went to school for food safety. I was so upset to may have caught food poisoning. We tell our waiter and the manager comes over and tells us he will give us 40% off and my moms meal and mine for free because hers took way longer then any of ours. Which I am sick btw I have been since it happened, I’m just now feeling better thank god. They bring out the bill. It was somewhere around $112! I was shocked! Our table wasn’t huge??? And they took drinks and meals off but it wasn’t shown on the bill at first? They did not take 40% off or anything for me waiting 40 min to be acknowledged. And having raw chicken. They brought it down to $70. We used the rest of our vouchers but they made me pay $35 still! I can’t believe I paid for them to serve me raw chicken! Even my mom felt sick after eating! I of course gave the server a tip because it wasn’t his fault and I told him it had nothing to do with him but the manager and the cook really believe someone should pay with how bad this whole thing was????? I really should of walked out (besides the servers tip) in Ohio we care about the safety of others in restaurants and I’ve been given free meals even when I didn’t ask (that’s not the point though. I’m happy to pay for food that I eat ) but I didnt get to eat and I cried so hard from panicking and feeling so gross after looking at the sandwich. I am so pissed I paid. DONT GET THE VOUCHERS AND THIS PLACE SHOULD BE SHUT DOWN! My experience is not the only bad one. This place has extreme safety issues!!!! And they want your money even when they put you in danger!!!! Pictures are...
Read moreI really wanted to like this place, but I unfortunately cannot. I’m not from the area, and was just visiting for vacation. We paced this restaurant in the car one day, and it looked to be a cute little local place so we went the next day for lunch. For starters, they don’t have their own parking lot so you have to pay for hourly parking. We were a little annoyed about that, however we understand that the parking situation wasn’t on the restaurant. We went to enter the restaurant and it was connected to a hotel, the reception for the hotel was rude and condescending asking what we needed, we explained that we were looking for the restaurant’s entrance and she directed us to the hostess stand. There we met our waitress who was also not great with costumer service. After getting seated, our waitress immediately asked if we were ready to order, we said no, and every 2 minutes like clock word she’s come back and ask again despite us still clearly looking at the menu. Mind you, she still hadn’t taken our drink orders, which we found odd. I decided on ordering a beef quesadilla, and my boyfriend ordered a Philly cheesesteak, so neither were complicated orders. We waited for awhile but we weren’t in a rush so we were okay. The food came out and it was awfully greasy and heavily seasoned (my quesadilla was spicy). Had we known what the food was going to be like, we wouldn’t have eaten here, or would’ve at least ordered different things. I hate spicy food so I was very off put as the menu said nothing about the quesadilla being spicy. I also forget to mention that I was out of my drink the entire meal and the waitress never offered to refill it for me. I also asked for silverware as none was ever brought to us, and she handed me 1 set, not 2 so my boyfriend was left with no silverware. After eating and paying (way overpriced btw) the waitress told us the bartender and here were left to run the kitchen as the chef never showed for his shift, and apologized for the food not being the greatest. I’d love to believe that their food, and service, is normally better but I still don’t think I’d recommend this restaurant. If your cook doesn’t show for the day and are left with 3 employees for the entire restaurant, maybe you should just close down or have a limited menu for the day. Take my review as you please, but if it were up to me, I’d skip on...
Read moreI want to start off by saying our waitress was great and this review is in no way a reflection of her. Our visit started out great and then just slowly went down the drain. We got our drink order taken and recieved them quickly. This is where it went sour... we all ordered our food and half our table reieved their food and had almost finished their plates before the rest of us received ours. Meanwhile, another table who came in after us received their food before the second half of our table... The guy who brought out the food seemed to have no idea what he was looking at on the tray so couldn't even call out the food so the plates could be given to the correct person... when our waitress came over to help him, it started running much more smoothly but the bartender walked over and whispers something to her and she just walked away??? We were left trying to figure out how to get the food to the correct people at our table. We asked for the manager who offered to discount our food but when we reminded them that it was all seperate checks he mumbled "fantastic" as he walked away and then returns with our checks and NOTHING had been changed. We were then given some piss poor excuse that there's not a lot of staff in the kitchen and we were a large party but other tables were receiving their orders that had ordered after us? Shouldn't their orders have been delayed, not ours? The manager gave off the vibes that he'd rather sit in an office and doesn't want to be inconvenienced with real work. We didn't see him making rounds until AFTER there had been a complaint. Luckily for them and us, this is a restaurant we will never return too. The mediocre food was not worth the headache or the price. Save your money and...
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