Kilwins Ice Cream - Chocolate - Fudge — Restaurant in Naples

It was closing time at for them at near 9:30pm (if I would assume) and Jay, Keisha and Manning helped my baby during a heat stroke. And have me amazing service. I went to Starbucks about 5 minutes prior, doors were just closed and I held up my phone and wrote on a note “just need a cup of ice for my baby please.” I would’ve gladly paid for if they would’ve made me, but MY BABY is having a heat stroke NOW. Of course after one minute of closing they had the audacity to explain to me why they couldn’t give me a cup of ice because the money was out (which was not out, and I’m outside you could have just brought out the cup of ice while you saw my message). My wife has their gold card which we will never buy from Starbucks again after that experience.

I moved on to Kilwins who accepted me instantly and Jay, Keisha and Manning instantly gave me a simple cup of ice AND to top off their generosity gave him his first “tester spoon” of ice cream (he loved it). Thank you so much, to all three of you, you have no idea how much you helped me and your generosity will not go unnoticed. I am in love with Kilwins to begin with but now I am 6/5 star happy. Thanks you three. A very loyal customer was made of me, my wife and baby (who’s first taste of vanilla he loved by the way!) tonight. You three...

Stopped in Kilwin’s after a nice meal along 5th Avenue in Naples. We both felt like ice cream and this was a great choice. Kilwins has a nice variety of ice creams, homemade fudge and chocolates to choose from. I thoroughly enjoyed the cappuccino chunk and my mother in law had a combo of cappuccino chunk and coconut flavors. Each bite of the cappuccino chuck had huge pieces of chocolate. The chocolate chucks seemed to be more bittersweet tasting than super sweet and that made for a nice compliment to the cappuccino flavor. Overall we were very pleased with our choices.

I have read a few reviews relating to a higher price for the ice cream. Each “single “ scoop was about $5.75 whether it was in a cake cone or cup. That may seem higher but their single scoop was more like a double anywhere else. I would certainly suggest you get a single scoop cup and share it with a friend. Everyone who walked out of the store kept commenting about the size of the scoops for the price, and all were quite positive.

There are a few ice cream shops along 5th Avenue, but if you need a place to start, I would...

We stood in line for a very long time. And once we got to the front to order it was very apparent why. The staff was full of very young, inexperience, unprofessional and extremely rude girls. Not only did they not try and be apologetic about running out of most products, but continued to stand there and talk amongst themselves and not take anyone’s order. That lead to us just waiting to he helped while they just continue to talk with each other and not help any customers. After I ordered one item that employee left and never came back and again the rest of them continue to stand there and talk and not help anyone. When I interrupted them to place the rest of my order they then proceeded to talk about us and laugh at us. During the time of them not helping customers, they continue to help themselves by eating spoonfuls of ice cream out of the tubs which was concerning on so many levels. Not only did that not help customers but it also did not seem sanitary ESPECIALLY during Covid-19 precautions. Highly...