In Brentwood for work and was looking for Mexican for dinner that was relatively close to my hotel. I was a cold, rainy night and I just wanted some comfort food. Enter Mazatlan.
The restaurant wasn't brightly lit, but instead was somewhat subdued, given the aesthetic was dark woods and leathers on the seats. There were a couple screens showing news and sports, but nothing too loud or overwhelming.
I was here on a Monday and was seated immediately at a booth near the door. The restaurant wasn't very busy and after about 5 minutes I was greeted by my server (whose name I never did get). He gave me the customary chips and salsa and took my drink order. By the time he came back with my iced tea I knew what I wanted and ordered then. I went with Combo #13 (one enchilada, one burrito, one chile relleno).
The chips and salsa were tasty. Not amazing, but tasty. Chips were a bit done for my taste, but enough salt and salsa can fix just about anything.
About ten minutes later my meal arrived. The food was delivered in about 10 minutes and was very hot, but not extraordinarily appetizing. The presentation was lacking. If I hadn't remembered what I ordered I wouldn't have been able to tell by looking at the plate because it was very...monotone. Each of the three items were covered with a different, but very red sauce.
The food was, indeed, served very hot. Each of the food items was good, but not remarkable. It was hard to tell the burrito from the enchilada. The plate my food was delivered on was....aged, and didn't do anything to enhance the appeal of the meal.
Service was kind of spotty once my food was delivered, when I needed a drink refill, and when I decided I was ready to go it took quite a while to get my check.
I'm pretty unsure about Mazatlan and will have to give it another go the next time I'm in Town. It wasn't bad, but it wasn't great. I can see where it could be great, so I'm looking forward to...
Read moreWe eat here frequently - the food is good and the service is always prompt and polite. Tonight, I ordered a half order of Jim's Nachos. My server accidentally brought me a full order of Jim's Nachos. This really wasn't a big deal, as the price difference is only several dollars - I would have gladly paid it. About 5 minutes into enjoying my dinner, my server returned to our table and pulled my plate out from under me AS I WAS EATING FROM IT. At this point, he explained that I was given the incorrect size. I assured him that I was fine with paying the additional $2-3 for the full order, but he did not budge. They returned with a new plate - a half order of Jim's nachos. I hope they threw away the plate I had already taken several bites from, though this is doubtful considering the general cleanliness of the restaurant, and how forcefully it was removed from my table. The manager did not seem to care when I brought the situation up with him, merely stating that "I was given the incorrect order." I will never be back to this disgusting,...
Read moreI eat a plant-based diet, but I always tell restaurants that aren't vegan/vegetarian that I have a dairy allergy so they don't hassle me about it (9 out of 10 times I get hassled about it or an occasional eye roll). I planned on ordering a vegetarian burrito without cheese and sour cream with a side of rice. I asked if the rice was cooked in butter and after being told "yes" I asked if they could make me a side of rice without butter. They told me no because it's premade. I was mad, but asked for just the burrito without cheese or sour cream. After I picked up my order, my burrito was smothered in cheese sauce and I was out money and lunch. This happened on my lunch break so I didn't have the time to venture anywhere else. Considering I left a nice tip, I am very dissatisfied and will not be back again. Telling someone you won't make something a different way because of their diet is poor customer service and incredibly...
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