Fazoli's — Restaurant in Nashville-Davidson

We went there. Ordered our food while ordering. My husband told them our party would need about 20 breadsticks due to them almost closing. They said no problem. When they brought our food my salad had about 5 shreds of cheese. I asked for more cheese for my salad and she told me shed have to charge me for it i said its suppose to come with cheese. It had lettuce two cherry tomatoes and a little piece of onion and 5 shreds of cheese i told her she could take my food and refund for mine if she could not put the normal amount of cheese on it so she took my salad to the back and sprinkled a little bit more cheese on it which was fine but to take someones food back to the kitchen to me is blatant disrespectful when they ask you to bring the cheese out to the table. Then when it came to get the breadsticks she put them on a napkin instead of our plates which they normally do or put it in a fazoli wrapper so they can keep hot. When i asked about the wrapper to keep it warm. She dismissed my request as though she didnt care. i had ordered the ultimate trio and it was cold as well on a to go plate as well as my husbands but my son had a real plate for his slice of pizza what sence does that make. And when we asked for more rolls ill remind you we asked at time of purchase if we could get about 20 breadstix she said no problem because its suppose to be unlimited breadsticks. right? Well they told us they didnt have anymore. We got 7 breadsticks all together and my 6 year old ate 3 himself and my husband and i had 2 a piece. So they are false advertising the unlimited breadsticks. We spent approximately 30.00 on cold food not good/rude service. Their restaraunt smells bad and walls ect. Are nasty and they have dust build up on the side of wall with food on it as well next to the drink station at the booth table. It was disgusting. we were very unsatisfied with the experience. We will go to olive garden next time. And my husband said their spagetti meatball and their soup was disgusting. Their parmesan cheese container was empty as well. I would not recommend fazolis to anyone in...

My husband and I decided to try Fazoli’s out for the first time today. I placed an order online for Creamy Basil Pasta, Chicken Parmigano and a bunch of breadsticks. I was super excited to try this food. First I realized there was literally zero alfredo sauce on my pasta, which was the only reason I originally ordered it. Oh well, I ordered a family size of alfredo sauce for our breadsticks anyways. On the second bite of my pasta, a saw a long piece of hair on it. I thought maybe it was mine, so I brushed it off. Two more bites in and there was another hair actually baked into the cheese. At this point, I decided to stop eating the pasta I had ordered. I figured we have a ton of breadsticks and I’ll just eat a bunch of those because who doesn’t love breadsticks! I dipped the breadsticks in the cup of marinara sauce we ordered, as I lifted it out of the sauce I saw that there was AGAIN ANOTHER hair. At this point, I’m utterly disgusted. I would take the food back but the restaurant is already closed and honestly I don’t trust that the new order I would get wouldn’t have hairs too. I really hope someone addresses this because I spent $40 ordering dinner from here and now have to go spend more money to get something else instead....

Big sign says, "free bread sticks when you dine in" as it has the past 30 some years I've eaten at one Fazolis or another. I order a sub and side of meat sauce for my bread. After paying, they bring the food and then tell me bread doesn't come with the sub. I go inspect the sign. No asterisk, nothing on the sign says it doesn't come with bread and nothing under free bread sticks for dine in says anything about except for sub. The server gets the manager and the manager reluctantly gives me 3 bread sticks for the 3.99 bowl of meat sauce I just paid for. And tells me that it says it back there on his sheet. Sub was delicious as always, but left in the middle of my meal never to return to another Fazolis again. I can tell they have jumped on the bandwagon of charging for everything. Next will be subscription service for bread sticks. The server couldn't have said that when I said, "I'll have a big bowl of meat sauce for the...