Blue Owl Books & Boutique — Restaurant in Nederland

I have passed this little shop everytime I come through town and finally took the time to stop for a scoop of ice cream. I ordered a small huckleberry and vanilla ice cream in a cup with fudge sauce, as well as a pup cup for my dog. My dog seemed to enjoy his ice cream, but he rarely every complains. As for myself, the lady handed me a cup spilling over and dripping with ice cream and fudge, proclaiming that the fudge sauce was homemade and the best around. I wish I could say that excused the mess, but really a few napkins won't make up for overfilling a 10 Oz cup with ice cream and what might have been fudge sauce. I tasted the fudge sauce first and really just didn't enjoy it. Personal opinion is they made it to say it's homemade and save money on what would have been a better flavor. I approached approached counter again quietly and explained the situation. All I wanted was the same ice cream without the sauce. Considering the small business and the fact I just paid 10 dollars for a messy 10 Oz cup of goo and a snack for my dog, I really hoped for a better answer than what she said. She looked at me and said "Sorry, no give backs. You can either buy a new one or scrape it off." I replied "wow, what a guarantee." She tried to sell me up on another 8 bucks of ice cream, which may have been good without that brown sticky goop, but I didn't have the additional 10 minutes for another simple transaction. I was really disappointed. For such a cute little shop, their customer...

We stopped into this bookstore and cafe after a long sunny day of skiing at Eldora. My kid deserved a sweet treat and we were drawn in by the large ice cream cone sign displayed out front. What a magical surprise we found when walking inside! It was like opening the door in a hobbit's house. There was a cozy feeling as we looked around at all the books, artistic inspirations, jewelry and more. First we questioned if we were in the right place! And then we saw the ice cream around the corner. There are also coffee drinks available as well as cafe style lunch items. We got our ice cream cones and sat down at their indoor tables to eat them. There was a group of eclectic and artistic individuals sitting next to us who were playing guitar. It was very peaceful and enjoyable! It kept us sitting there longer lingering over the book collection. We found used books that were obviously hand picked and also new publications, too. We found books that were created by small labels with big ideas about meditation, individualism, friendship & remembrance. This was everything we could have hoped for in a true 'Ned' experience...

If this allowed ZERO stars I'd give this place ten of them. Small place in a small town with small minded owners. Customer service and satisfaction is absent. All the so called woman worried about was having to pour a large five dollar coffee down the drain due to it being so burnt, that sugar nor creamer could make it better. We are visiting the area, decided to stop and buy local to support their community, walked into a tiny coffee, ice cream, and book shop, and literally there was no room to even read their menu. Very few people made it crowded, and they were treated a whole lot better than we were. Locals. The owner's friends. The same woman who whined about pouring burnt coffee down the drain. ZERO customer service. Her proper response SHOULD have been , "I'm sorry. I can make a fresh pot OR perhaps you'd like a latte instead?" But.

NOPE

She whined about her overpriced coffee.

I do...