• Update below at bottom of initial review.

So went just before 5PM today to Off the Strip at the Linq to grab their Happy Hour ribeye & was served at the bar by Julian (unfortunately).

I'm local, was served by him 2 weeks ago so when I ordered the same meal he gave me 2 weeks ago at the same time (HH ribeye, quinoa & mixed fruit he said they don't serve fruit during this shift. I said you suggested it 2 weeks ago when I told you I was gluten intolerant & was the same time of day. He had no response.

Ok, not a big deal... I said what else can I substitute in, he suggested asparagus. I said cool. Food was good as usual (one of my fav spots) then look at the bill & see $11 for the asparagus. I said I asked you what I could substitute in & you suggested that. Wouldn't it be important info to tell the customer it would cost $11 extra (half the cost almost of the HH ribeye special)? He again had no answer.

I said the funny thing is he didn't even benefit from it. In fact that screwed him. I said to him what sucks most is that's one of my fav spots I take friends for lunch or HH when they visit. Unfortunately no longer. It's not the $11, but the principal of it. Couple I didn't know next to me also said that was pretty poor service and shady.

I mean look... I tell the guy I'm there for the HH special, he says you made it just in time. I'm like great cause I came across town to get it. I then tell him I have a gluten allergy & ask what I can substitute in as a replacement since he said they don't offer fruit even though he personally suggested it two weeks ago during the same HH time. He says asparagus. Cool. I guess I just don't understand how that sequence happened and you wouldn't tell the customer... hey I know you asked what you could substitute in, but I'm going to just charge you extra for the fun of it.

Really is too bad, because I love going there. If I were management I'd look for someone besides Julian to work at the bar. My real regret is not asking to speak to a manager to have it taken off.

Update: Was contacted by Michelle their GM within minutes and apologized for how the bartender handled it. Honestly it wasn't a huge deal except the way the bartender handled it made me want to post because of how rude he was about it.

I would have been happy with a refund for the $11, LOL, but they went way beyond that which I really appreciate. It's a favorite place of mine cause of the good food, patio section etc so was bummed when it went down like it did. I changed my rating from a 1 star to 4 cause of their response. It honestly does mean a lot.