Bar 180 — Restaurant in New York

Bar 180 has failed me 3 times, straight.

1. Walked in, tried to order a stuffed burger but there were none. I had a beer, thanked and left. Non issue.

2. Called an hour ahead of time to place an order for a stuffed burger. First time, the far end hung up. Second time, order received. When I arrived, the bartender told me they were out of stuffed burgers. She then said called me back (false), then said she didn’t have my number. She was sorry. I thanked her, walked out and hit Uptown Garrison.

3. Called an hour ahead of time. First time, bartender picked up and received the order. I asked to please check that stuffed burgers are indeed available. I was the placed on a 10 minute hold, far end never returned. I hung up and called back 15 minutes later. The bartender said she was busy and alone, and promptly handed me off to another person who gladly took my order.

When I arrived, an hour and 15 minutes later, the staff could not figure who took my order. The manager kindly dropped into the kitchen and said the order had been put in 4 minutes ago because they were busy (obvious lie) and offered a drink. I declined and thanked him.

After waiting two minutes, I informed the waiter, who kept asking if I needed something, to let the manager know I was leaving. Dropped into Locksmith, decent meal but great service.

I can deal with bad service, it happens in the sharpest of businesses. As a business owner and employee, customer service is the engine to a successful enterprise.

They’ll learn the...

What a decline in service! I give this place 2 stars strictly for the beer selection, which is better than most of the area. However, that is really the only good thing currently about this location. It is loud and the wait staff are not well trained in attending to customers whatsoever. When I first came here about a year ago, the service was speedy and the wings tasted great.

More recently (about 3 weeks ago), it took more than 45 mins to get a small order of wings in a bar that was barely packed. The wings were hardly cooked and it looked like someone just poured sauce on them. I wouldn't be surprised if they were just microwaved. The fajita my friend ordered was absolutely horrendous, like something a 5-yr old might make their parents for their bday. Also, we had an automatic 20% gratuity added to our check despite our group being only 4 people AND they added a credit card fee after we had already provided our cards. This location needs an actual head chef, staff that have worked in a restaurant, and a bouncer to keep the homeless people out that wander in every half hour to use...

Came in yesterday for the first time to have a few drinks for a coworker’s birthday. Was excited to go somewhere other than our usual bars. Unfortunately, this is not a welcoming place at all. We were immediately greeted with a face of confusion. We were told they weren’t able to seat a large party. They offered little to no suggestions on how to accommodate our group. We figured it out ourselves. The staff looks to be all of 18 years old. The young girl had no answers to any questions and would put us on hold to retrieve answers from her colleague. This particular guy rolled his eyes at us numerous times throughout our stay. Seems as if he was transferring his energy over to the young girl. She immediately became very annoyed any time we placed another order. We were consistently spending large amounts of money throughout the evening and somehow still felt as if we were being shooed out. Sad to see this happen in our community. Happy birthday to her.

The one star could be for the drinks themselves because I took one bite of my food and it’d been cleaned up while I was in the...