Chick-fil-A — Restaurant in New York

I've probably been to over 100 CFA locations in my life and I've always had a great experience, except for here.

I got a pimento CFA sandwich take-out, got home, and bit into a long black hair. I of course called CFA customer support telling them about my experience, and they let me know that since this location is privately owned and operated, there is nothing they can do regarding compensation, the owner of the store must do it. "You should be hearing from them within 48 hours." No call for weeks. I call back at least 3 more times. Still nothing for months.

Instead of waiting any longer for likely endless non-response, I went in person and was rudely dismissed twice by the on-duty supervisor/manager, telling me that corporate was wrong and corporate has to handle any compensation (since it was an order on the app).

It took a third time of going back after hearing conflicting things to speak to the head manager, and she told me that I was informed incorrectly and that they do in fact have to handle the compensation at their store despite it being an in-app order. I was told that she would tell the owner when he was back in 2 days, and she took down my name and phone number.

Here we are about a 1-2 months later from that last interaction, and still nothing. Went in today because I was in a rush and it felt like a McDonald's. No one smiling, everyone in a bad mood, not an ounce of kindness or welcoming from any employee. I've worked in customer service for a long time, it's not difficult to put on a smile and be nice to people (especially when you have a reputation like CFA's to maintain).

The plaque at the front of the store says that the owner Kevin Young has this as his full-time job, which I unfortunately have a very hard time believing. You already have my name and number if you want to contact me about compensation for me biting into a long hair, but to be honest I think you've made it clear that you could not care less.

TL;DR: If you love Chick-fil-A like I always have, don't ever bother going to this location, it's a true disappointment and shame to the brand (hair in food, no compensation, and...

So where do i begin. I was visiting Harlem August 2nd for event on 125th street. I had an amazing time inspite of Chik Fil A not fulfilling my order. Just getting in the door was already difficult due to barricades and closures, but once inside I ran into an even bigger issue.

I placed 4 orders..one was an 8-piece nugget and large fries, but only received 4 nuggets and no fries. When I brought this to the manager’s attention, she spoke to one of her employees in Spanish so i didnt understand one word. She then told me I would need to return the 4 nuggets I was given before they could give me the full 8. I was baffled and asked her is she the manager or the employee. She said she is the manager but the employee made the call. I then explained that my family was outside eating already what they had and that it wouldn’t be possible to bring the food back. Not to mention what i would have had to go thru to go back thru that crowd to get to my famiIy. I wasn’t asking for extra food, only for what I had paid for. Still, I was refused unless I brought the bag back.

This was upsetting because it made me feel like I was being accused of trying to steal something I didn’t pay for. The reality is, I left without receiving the full meal I purchased. They in fact stole from me! That’s not fair to any customer.

I grew up in Harlem, and I’ve always supported local businesses as well as my friends and family but after this experience, I won’t be returning to this location. After sharing my experience with numerous friends and family they said that i shouldnt have patronized this location anyway being that they were the ONLY business not to close for 1 hour in obserance for Malcom X birthday.

I hope management takes more care to double-check orders and treat customers with understanding and respect. What they wanted from me to correct their error is unbelievable! For 4 nuggets and an order of fries!

I would NEVER patronize this...

Unfortunately this was the first bad and the worst Chick-fil-A experience I ever had. Sadly it was because of a manager and not an employee. The manager on duty’s name is Dajanay. I’m not understanding why she has such a nasty attitude but after that experience, I don’t know if I will be shopping there anymore. I’m a manager at my job, and as a leader, you should lead by example. There was an issue with my order but instead of fixing it or trying to make sure that the customer was satisfied, she said “her only option is to get a refund and get back on the line!” It’s what and how it was said. Rolling of the eyes and a nasty attitude, for what? Over burgers and fries? It’s never ever that serious. Sadly this is why so many restaurants open and close in Harlem, because the customer service is at an all time low. If it wasn’t for my daughter, I would’ve refunded my entire order and walked out. Also everyone is wearing a name tag and she has hers covered. When I asked one of the team members her name, she seemed very afraid and responded “she tells us not to share her name, and I really don’t want to get in trouble!” That’s what a leader does? Put fear in their employees? Cover their name badge so they can be rude and disgusting to customers and not be held accountable? The branch operator needs to do better with selecting who they employ! This behavior is unacceptable, especially in a place where you are paying for a service/item. The fact that this young lady didn’t even try to fix the situation and I’ve had my order taken at the register before and adjusted at the register before, so I know it’s not impossible. Instead I had to get a refund, get back on line for 20 mins and then do the whole process over. You will lose a lot of customers because of this girl. I can’t understand for the life of me why someone so rude would ever be a leader of anyone?...