Dim Sum Go Go — Restaurant in New York

Disappointing service, thick rice paper roll skin, very tiny portion dim sum.

As someone who enjoy and frequent HK cuisine establishments often and around the world, I don’t recommend this restaurant.

Reasons: Food, service, portion and price.

For my personal experience, read on…

The restaurant was about 20% Asian looking folks who spoke native mandarin dialects but rest were tourists. Tourists can appreciate dim sum too; but stating what’s observed. You could tell from the way they placed their orders, they were drawn there by the hype.

There was a long line of people barely able to get inside the restaurant doors. When I finally made it in, I first asked how long is the line and wait. The young man replied “right now, no wait. Just give me your order.”

He gave me the disposable dim sum paper menu and a restaurant menu on a hard cover folder that has pictures inside. Happy that my to-go order will be quick, I marked my dim sum order, gave him my order and then waited. When I asked if I could pay for my food , the same guy looked flustered and realized he lost my order. He went through the garbage bin and couldn’t find it. I stood there watching as he frantically tried to search the entire front desk. He finally asked me to reorder.

Sure. I remarked all my order again and then I reminded him I’m in a hurry. He proceeded to tell me it’ll be a 5min wait once order is sent in. I repeated, “just 5 mins?” Then, he changed his mind, “5-10min but I’ll tell them to hurry.” Thinking he was trying to make up for the mess up loosing my order, I believed him and gratefully thank him.

After I used the restroom, which was disgusting, I checked in again to which he added another 5-10min to my wait.

I decided to leave to check on my son in the car parked half a block away. When I returned, expecting to pick up my order but ofc, it was still not ready. At this point, another staff snapped at me, “can’t you see we are very busy?” I told them I was told earlier to expect my order to be ready a while ago. So, he said he’ll check in the kitchen. He disappeared for a long time and when back, said it’s still not ready. At this point, I was going to cancel my order.

The dim sum are all readily made - especially on a weekend where the demand is high and they have high turn over. I didn’t order any stir fry which typically takes longer to prep. In this case, it’s a matter of packaging my dim sum order into the plastic to go containers and into a brown paper bag. There were no to-go orders as everyone was waiting in line to eat in. The phone never rang. So, that first guy lied - he never pushed my order when he said he would. Second, he lied again when he told me 5, then 10min wait. The second guy eventually emerged from the kitchen with my order. He apologized for the wait and I was about to thank him for trying anyway. But NO, he didn’t stop there. He looked me in my face and said with a fist of scorn, “we’ll never take your order again.”

I could not believe the arrogance from the staff. I was not expecting to be served first or faster than anyone. I waited like everyone.

A proper apology for messing up and loosing my order the first time would be appropriate.

Next, do not mislead customers into a false time frame where you cannot deliver. If it takes 20-30mins, do not say 5-10mins, and then get mad at customers and expect them to sympathize with you because you cannot cope with the crowds and gave a wrong impression on delivery expectations.

The reason it earned many high ratings is because the restaurant is on Google map and draws many tourists.

Walk across the street, a restaurant large old sign on Catherine street said “dim sum”. The hk noodles were all $10.50 each. Unassuming with a small entry, but you could see so much more authentic, friendly and delicious with good portion.

I wish I drove on a few more yards, dim sum signs were everywhere. These were all not on Google map. They draw local customers who truly appreciate hk cuisine without basing on...

I live in north NJ and dim sums in NJ are usually only on weekends and they’re far away from me. I knew I needed to go to NYC to get the best dim sum. When I tell you I researched and researched and I decided to go with dim sum go go after an average experience at golden unicorn. I wanted to have dim sum with the push cart but the choices and taste of dim sum at golden unicorn only made me want a better dim sum experience and taste. Let me tell you, dim sum go go DID NOT DISAPPOINT. I’m half Chinese and have had dim sum in China and Hong Kong and dim sum go go is up there in terms of taste, authenticity and experience. I’m not sure what happened with the mixed reviews re food taste and rude service but we experienced quite the opposite. I came here today with my whole family party of 6 for my birthday on Wednesday at noon. We were sat right away, the table was comfortable, the ambiance was clean, ALL the waiters were nice and spoke both English and Chinese, whatever we needed (extra sauce, more rice, more tea, etc.) came right away, ALL of pure dishes came out hot and delicious and the Peking duck was TO DIE FOR AND AUTHENTIC. You know that feeling where you just keep imagining great food then the reality matches the expectations? That’s what happened to us!! We left full and satisfied - we ordered the steamed rice noodles (beef, duck and shrimp), fried shrimp balls, a variety of the veggie dumplings, stuffed mushrooms with shrimp, stuffed eggplant with shrimp, veal with black pepper sauce, egg tarts, mango pudding, Peking duck, shrimp har gao, beef shumai and other things I cannot remember - EVERY SINGLE DISH CAME HOT, FRESH AND DELICIOUS! No rude waiters, no wait, no issues re tipping, no rush just a plain old great time and experience. I will definitely return and the Michelin star is definitely well deserved...

There is no doubt that the cart-chasing excitement of conventional dim sum establishments is part of the fun of having dim sum. While most Chinatown dim sum destinations might boast about their traditional cart service, they often come with hour-long waits that can dampen the experience. And sometimes I just want a relaxed dim sum experience with minimal wait time and maximum flavor. For those occasions, Dim Sum Go Go is go!

One thing that sets Dim Sum Go Go apart is their tasty, beautifully crafted and colorful dumplings. The mushroom dumplings (mushrooms, Chinese celery, carrots) burst with earthy flavors and different textures. Their chicken dumplings (minced chicken with Chinese celery) arrive wrapped in striking bright red beet juice-dried crystal wrappings. The jade dumplings (asparagus, edamame, and baby corn) come in translucent black sesame seed crystal wrappings. Equally impressive are the crab dumplings (crab meat, shrimp, and Chinese broccoli stem) with their vibrant green color. No dim sum experience would be complete without shrimp dumplings, and Dim Sum Go Go's version features plump, perfectly cooked shrimp with just the right amount of snap.

Beyond dumplings, both their rice rolls with beef and the ones with shrimp are solid choices. The crispy tofu stuffed with shrimp paste offers a wonderful textural contrast: crunchy exterior giving way to a combination of delicate tofu and savory shrimp filling.

I have been coming to Dim Sum Go Go regularly for years, and this place has always been reliable. It might not have the extensive selection of larger establishments, but what they do offer is consistently delicious and beautifully presented, in a...