This restaurant is highly raved about online so my friend and I tried it out while in Chinatown. We went around dinner time on a Friday night and was instantly seated. We did notice there were a few larger groups. At first it seemed service was good but then it went downhill. We barely had time to look at the menu before a waitress came over to ask for our order. We told her we weren’t ready yet and needed a bit more time. She seemed annoyed, but did give us hot tea without even offering water or bothering to explain what drink she was serving us. When we were ready it took almost 15 minutes for her to come back around for our order. We started out with two orders of dim sum and two orders of hot and sour soup. We had plan on ordering more if the food was good. We waited 15 minutes or so before the first order came out. Finished it then had to wait another 20+ minutes for the second order. After finishing the second one, at least 20+ minutes had passed and our soups hadn’t been served yet. We noticed our waitress running around serving other groups but she never once came over to check if we were enjoying our food or to refill our empty tea pot. Finally we had enough of waiting and caught the attention of another waitress. She checked on our soups and told us it wasn’t ready yet. At this point we were furious. How had it been at least an hour and they still didn’t have our order ready? Shortly after a man (he was well suited so a supervisor it seemed) served us our soups with no apology for the long wait. We instantly asked for our check so we could pay upon finishing as we didn’t want to wait again for our waitress to notice when we were done. He happily obliged and wasted no time taking our payment method before we even finished eating. How rude! Most places wait until their customers finish their meals first or if the customers say they’re ready to pay. Needless to say service was a great disappointment! The food was good and we wanted to order more, but unfortunately they seem to prioritize their larger groups of customers over their small ones. We wasted nearly 2 hours of mostly waiting for our food. We left and ended up finishing our dinner at a small Italian restaurant a few streets over…Zia Maria! Highly recommend!! Even though we came in an hour before they closed we still received phenomenal customer service from every waiter and waitress. They were attentive to all their customers. Not to mention the atmosphere was fun and lively. We ordered 4 dishes and they were served in a timely manner and delicious!