Dunkin' — Restaurant in New York

It has seating so that's good. Not open as late as other DD shops im used to. Suprising with its location. The stars are mainly because there is space to sit and since its a new location it is clean. However, staff don't know their product which could be hazardous to a persons health. I'm diabetic. When i went to order the new flavored teas i asked if it had sugar or are they unsweetened except for i guess whatever comes from the fruit itself. They told me no sugar. They neglected to mention the tea isn't just with fruit but they add fruit juice which has sugar. When i tasted it i said it's sweet are you sure there is no sugar. The associate said no it's sweet because of fruit no sugar. But i couldn't imagine that the fruit made it so sweet. I only took a sip. So went online found out it's not just tea and fruit but also fruit juice which contains enough sugar. Thankfully my diabetes isn't as severe as it may be for some. The few sips did make me feel ill and i threw it out after finding out it wasn't just fruit and tea. But another person could've had a more severe reaction. I do love dunkin donuts but honestly that's something i feel starbucks has on dunkin the staff are more knowledgeable about their product then dunkin employees. Plenty of times i have had issue with product at dunkin. At this point I'm transitioning into starbucks. They follow what you tell them to put in your product. I have had quite a few (too many) experiences with dunkin there very few locations i trust to make my coffee, tea or food. I am a muslim but i have been given wraps with bacon, i have paid for cold brew coffee which costs extra and have witnessed them putting regular iced coffee which is cheaper and watered down without even notifying me of the change, i have ordered macchiattos which is supposed to be extra espresso but they put milk in first and usually the espesso doesn't fit all the way which makes it more latte. So again been ripped off because i paid extra for the extra espresso. This rant those doesn't affect the rating i gave for the location. Like i said my rating is based on seating and my experience with my order. The rest is just the issues i present so customers are aware and are careful to pay attention and check thir orders before they leave...

Twice already I have seen the the staff try to cheat a customer including myself today a customer wanted to buy a a medium latte for $2 because the special says from 2 p.m. to 6 p.m. you could get a medium latte for $2. The staff member told the customer set the special is only from Monday to Friday but the sign on the door did not specify and he days just 2 p.m. to 6 p.m. and several other customers overheard and became annoyed because the staff member did not want to comply with the offer of the $2 medium latte the staff member ended up calling his manager and the manager approved the order and making it to $2.

What happened to me is I usually get 2 Boston creams and a large coffee every location I have gone to the price was always $5.42 at this particular place it was over $6 actually $6.52 I believe and I asked if they raise the prices and the gentleman behind the counter say yes but yet several days later I get charged for the same thing $5.42 buy another staff member which I find very suspicious and still I go to other Dunkin donuts located in Woodside Queens and an ozone Park and still I pay $5.42 for my large coffee and 2 Boston cream donuts what's up...

This location is a masterclass in confusion. Walked in craving something simple, iced coffee maybe a donut, and left with a headache and a story I didn’t ask for. Staff had no idea what was in stock. I asked for a basic drink and got a shrug followed by a long disappearance act. No one at the counter. No bell. Just ambient silence and the faint hope someone might emerge from the back.

Eventually someone did, looking surprised to find a customer in the store. No apology, no urgency, just vibes. And not the good kind.

Then came the kicker. They didn’t know how to make a latte. Not a custom order, not a seasonal special, just a latte. At Dunkin. I watched a staff member Google it behind the counter like it was a chemistry experiment.

The whole experience felt like I’d wandered into a break room, not a business. If you’re hoping for efficiency, clarity, or even the bare minimum of service, keep walking. Queens Blvd...