El Conde Bar & Grill — Restaurant in New York

This place robs people of there meal. They don't sale a quarter piece of chicken only a half of chicken. However, they charge everyone for a half of chicken and don't give them the breast. They steal the breast from your order and serve you the back. This happened on many occasions. Please stay away from this restaurant. If they need to steal from their customers what else are they doing behind the scenes. The cook was told by the owner to rob the customer of the most important and expensive part of the chicken and give them the back, which is scraps. I will be reporting the to the health department for stealing and false advertisement. This is not a mistake this happens on a continuance basis. Store needs to be shutdown. I should not even have a peice of the chicken back in my order at all. They make more money stealing from their customers than serving food. I would never go back. Disgusting for them to do that.

Reply to your response: this is not defamation if it's true and your response proves my fact. This is not a mistake because I over looked it on a previous occasion. However, after talking with friends who also experienced the same thing makes this a fact. When you steal the most important and expensive part of the chicken on numerous occasions from numerous people this is not a mistake. The only one that eats good there is your family. The hard working customers who spend their money there get feed scraps. If I don't let the customers know what's going on how would they know, unto they experience it themselves. Now at least they have a choice to choose. My only question is if this restaurant has to steal from their customers in the kitchen, what else are they doing in the kitchen that the customers do not know. I'm not writing this for you I am writing this for all the customers that you have been stealing from. You are right I did not come back for the chicken because I shouldn't have to. I will never come back. You can give what you stolen from me to your family and close friends because that's the only ones that eat good at this restaurant not the customers. $18.00 for a half of chicken and rice in beans is very expensive. For you to steal the breast and give people the chicken back is robbery, disgusting ,and an insult to our community. You would not serve that below 96st so why do you serve it in our community. There are many other Latin restaurants in Washington heights. Now the customers can choose wisely. They cannot say they have not been warned. And for the restaurant please do better for your customers and...

The Worst Service, at first I thought it was fluke. I gave this place three chances. The first time we went. The rice was over cooked, I asked for a steak medium rare they gave it to me well done. When I told the waitress she told me that's medium. So I guess well done is burnt...

Second time My wife wanted to go I was apprehensive. I went anyway, The place was full so we had to wait which I don't have an issue. What I have an issue is trying to let anyone know that we are waiting to be seated. They have no one that keeps track of the people are waiting. So a couple behind us got seated, when I told them we have been waiting they said oh the place is full you have to wait... If you had some time of organization then you would know who was waiting first.

Today, was the last time we didn't wait this time to even be seated. There was a nice couple of ladies that got seated then I am standing there next to the Kiosk waiting for one of these so called servers to come over. I asked one of the waitresses if someone is doing the seating. Again she told me we are full you have to wait... I didn't ask you that I asked who is taking care of the seating... Sigh..

So 10 minutes pass by and a group of 5 (we are 4) come in and a table opens up and they start to seat them. I had it I told them off and we left.

Went across the street To Malecon, What a difference, they were way more busy than El Conde. But are way more organized, there is a wait line where they advise you how long and put in a queue. They said 30 minutes, but it was only 20. I Did not mind the wait and the food in my humble opinion is way better, less greasy and they know how to cook a steak.

So if you find El conde full good luck, you are better off going to Malecon much better...

Pros: food was good, restaurant looks nice, staff was accommodating of a walk-in party of 8 and fine with splitting checks.

Middling: Some reasonably priced options but the rest of the menu is very pricy and for some reason a lot of Italian/steakhouse inspiration which wasn't apparent until we sat down.

Cons: People who arrived after us (mind, they were not busy when we arrived) received their food before us. Our food starts to come out, a little staggered but okay. The last two, just simple sandwiches, took another 15 mins after the last plate. Everyone tried to wait/eat slow, but we were all getting full by the time their food came. And then the real wait began. It was 655 at the latest when all our plates were taken away. We proceeded to be ignored for the next 20 minutes while the restaurant started to get busier... you'd think they'd want to get the table flipped. At one point (maybe 710?) we saw our waiter rolling napkins around flatware - not exactly the most pressing task. Finally got back to us, but it was another 10 minutes to get the checks, and another 10 after that for him to come back with our cash/receipts. We didn't get out until almost 740.

They got an automatic gratuity out of us as a large party, which is expected, but time is money, what the hell were...