Forest Hills Pizzeria — Restaurant in New York

I will never return to this establishment.

After seeing a glowing review on social media, I decided to give this place a try. I went in on a Saturday around 12:30 PM—what should be peak time at any decent pizzeria, with fresh pies and a fully stocked display.

From the moment I walked in, the experience was disappointing. You can’t order at the pizza counter where the slices are displayed—instead, you have to walk about 15 feet to a separate register to place your order. It’s not obvious or intuitive.

I asked the girl at the register what types of slices were available, and she had no clue. She had to walk all the way back to the display to check. I ordered three plain slices, one mushroom, and one pepperoni-jalapeño—as is, because I planned to reheat them at home.

Despite all this, nothing happened for several minutes. Apparently, the “slice guy” won’t even start your order until the ticket goes through their system. All I wanted were five cold slices to go—no customization, no heating. But the “slice guy” ended up putting them in the oven anyway. When I asked if they were being reheated, I was told “no,” but clearly that wasn’t true.

By the time I got my box and got back to the car, almost 15 minutes had passed for something that should have taken less than five.

Now, onto the food—what little care they took in handling it was honestly insulting. The slices were just thrown into the box haphazardly, with zero attention or effort. You’ll see in the pictures I’ve posted. For a business that wants to be part of the Forest Hills community, this is how they treat customers? We are your neighbors and patrons. We are not concert goers.

The mushroom slice? It was basically a heap of mushroom duxelles with a sprinkle of cheese—more of a soggy mess than a proper slice. The pepperoni-jalapeño slice? And the plain slices? Nearly cheeseless.

This was a complete waste of time and money. There are plenty of other pizzerias within walking distance that have friendlier staff, better parking, and—most importantly—actually care about...

Very dissappointed that I had to spend my time there mulling over everything that went wrong. I am only bothering to write this in the hope that a customer does not get seriously injured. The stair steps to the dining room each are higher than standard height. They are not marked with tape or warning. When you receive food in both hands at the pick up point you turn and take a half step to the first step. Your hands are occupied and your food is blocking the view of the first step. I nearly fell face first onto my food and face. I did raise my foot to the first step but only enough to make contact with my toe, not the full foot. In the dining room, 9 PM a relatively un-busy time ,but right before an expected rush of concert goers, the dining room tables all had food debris, and ALL napkin dispenser were empty. In addition the dude at the register who appeared to be the manager left me fumbling for change for nearly a minute without explaining that the price was lower than that stated on the cash register was lower and no coins were needed (with ten dollar bill on display in my hand). I even my comment "that nickel is really a nuisance" did not prompt him to engange positively with me. Only after I specifically asked, why I got back more change than expected I was THEN told that the price for cash is different. Again, I wouldn't bother writing this except that I hope to save a customer from breaking a tooth or tripping on the steps during the extra trip...

Had high hopes for this pizzeria since it was in such a convenient location, but was very disappointed.

First off, the cashier seemed absolutely baffled when I asked if they can add sausage to the spicy vodka slice. They said they didn’t offer sausage even though it was listed on the tv screen menu. He had to ask the kitchen staff who said they can add beef sausage. Got charged an extra $1.50 to add this topping.

Waited an unusually long time to receive my two slices and when I did, surprise surprise there was no sausage on the spicy vodka slice! I’m not blaming the person who heated up the pizza since it turned out, this note wasn’t added on the receipt. However another person waiting for their pizza was also missing toppings on one of their slices.

As for the taste, it took me until I was 2/3 into each slice (got a buffalo chicken slice as well) until I tasted anything that wasn’t a burnt flavor. The bottom of the pizza didn’t look burned, yet that’s all I tasted when eating each slice. I was eventually able to taste the vodka sauce flavor come through but was not spicy whatsoever. The buffalo chicken pizza was ok, nothing special.

Between the lackluster tasting pizza and customer service, I won’t be stopping by here unless it was my absolute...