Gilda's — Restaurant in New York

I've been going there for a while. The food is great but the service is horrible Tonight 8/31/16 we are served by the owner of this place. Take 30 mins to get our food, all at her pace. Four of us got our foods, 10 mins apart each.Once we are done, she brings us the bill, with a 20% tip included and then taxed on the tip. Our food before tip and tax was $56,50. After she added that for us, the bill was $70.71. Mind you it was only four of us dining. Once confronted she said that with a party of four, tip is included, which everyone knows that it's a party of at least 6 to have automatic gratuity added. When i told her, that ive worked in the industy and i know how to bill customers, she acted like she had no clue. She is the owner of this restaurant, and treats her patrons with this dishonesty. Very shady way she runs her business. No matter how good the food is I don't feel comfortable with an owner who treats her customers this way....

I ordered thru Grubhub, my order was missing 1 item, the tacu tacu was burned, the chicken I ordered with rice & beans, it came with fries and salad. I called the restaurant about the missing item, they opologized and told me it happened because it was raining and they were busy. What a joke of an excuse, they did delivered the missing item 1 hour later, when my family had finished dining. I have eaten in the restaurant before, the service & food was excellent, but I will never order...

Servicio: Normal para un restaurante Peruano osea no son muy atentos con el servicio al cliente. Cuando tu entras es como si nadie entrada. No te hacen sentir bienvenido.

Lomo Saltado: No sabe al auténtico Lomo salteado en fuego bien alto.

Aji o salsa verde: Muy aguada o liviana. Usualmente es cremosa con más sabor.

Pollo: Estaba seco, sabia a guardado. No fresco.

Arroz chaufa de pollo: Un poco salado. El pollo se sentía como una goma seca.

Papas: Dan muchas pero no recomendable.

Combos: $23+

En conclusión yo no recomendaría a nadie ir a comer comida Peruana ahi. No tiene el toque o auténticidad Peruana que yo esperaba.

Service: Normal for a Peruvian restaurant are not very attentive with customer service. When you enter it is as if no one entered. They do not make you feel welcome.

Lomo Saltado: Do ​​not taste like real Lomo Saltado which is sauteed on high fire.

Aji or green sauce: Very watery or light. It is usually creamy with more flavor.

Chicken: It was dry. Not fresh.

Chicken chaufa rice: A bit salty. The chicken felt gummy .

French fries: They serve alot for a side , but not recommended.

Combos: $ 23 +

In conclusion I would not recommend anyone going to eat Peruvian food there. It does not have the Peruvian touch or authenticity...